Help Desk

IT Service Desk Specialist
Ft. Sam Houston, San Antonio TX
Pay From $52,000 Per Year

MUST:
A+ or Sec+ Certification required
IT Service Desk Specialist
2+ yrs experience Providing deskside support in the following categories: LAN, WAN, wireless LAN, software, hardware, network, administrative, virtualized private network (VPN), and special projects as approved by the Government and as directed by other DHA Enterprise Support Elements for systems supporting primarily Non-Classified Internet Protocol Router Network (NIPRNet) systems.
Experienced with on-site IT support, troubleshooting, integration, configuration, and installation of authorized hardware software and peripherals
Bachelor's degree or equivalent experience

DUTIES:
Responds to trouble tickets to resolve user problems.
Under general supervision, provide technical software, hardware and network problem resolution to the user community by performing question/problem diagnosis and guiding users through step-by step solutions in a call center environment; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist Network Technicians; troubleshoot network printer problems; pass more complex end-user problems on to Network Technicians; conduct hardware and software inventory database maintenance and reporting; and perform related work as required.
Maybe required to work across multiple departments such as Desktop Support, Asset Management, Integration or Knowledge Management as required.
Maintain workstation/laptop operational baselines through established processes and procedures that include potential or periodic risk reviews as required by DHA Enterprise Support Teams and/or as mandated by DoD/DHA policies and directives
Provide hardware support inclusive of, but is not limited to on-site IT support, troubleshooting, integration, configuration, and installation of authorized hardware software and peripherals. The Contractor shall assist with all required equipment staging, burn-in, installation, and testing
Resolve computer software and hardware problems of users, and acts as a contact for users having problems using computer software, hardware, and operating systems
Escalate complex technical issues to appropriate MHS ServiceNow assignment group

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. "Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act".