Zachary Piper Solutions is seeking a
Help Desk Technician to support a restricted program in Reston, VA. The Help Desk Technician will be responsible for providing support for end users to troubleshoot and resolve their issues. The Help Desk Technician will have exposure to Microsoft's cloud computing platform, Azure. There will be shifts for 24x7 operations ranging from 1st shift to overnight.
The Responsibilities of the Help Desk Technician include: - Respond to end users via phone and email
- Troubleshooting and break/fix computer hardware and software
- Handle ticketing system and escalate issues
The Qualifications of the Help Desk Technician include: - 1+ years of experience in Information Technology or Help Desk/Service Desk
- Working knowledge in troubleshooting and configuring computer hardware and software
- Active TOP SECRET/SCI security clearance
The Compensation for the Help Desk Technician include: - $80,000 - $95,000 depending on years of experience and degree
- Full Benefits -Medical, Dental, Vision, 401K, Paid Holidays, PTO
- Sick Leave if required by law
This job opens for applications on 1/9/2025. Applications for this job will be accepted for at least 30 days from the posting date FISMA regulation, FIPS standards, NIST 800 series, NIST Special Publications, Risk Management Framework, IT security, infrastructure, vulnerability assessment, reporting, firewalls, VPN, Data Loss Prevention, IDS/IPS, Web-Proxy, security audits, .Net, .net, SQL, server, framework, Kendo UI, query, data, integration, deduplication, interface, SAFe, agile, reconciliation, jira, confluence, COTS, OS patching, VersionOne, NetApp, Linux, linux, windows, Windows, Cloud, Commvault, active directory, Ansible, Jenkins, AccuRev, Gitlab Teradici, PCoIP, scripting, remote display protocols, sharepoint, SharePoint, Sharepoint, .NET, C , developer, virtual machines, VMware VCenter hypervisor, Citrix XenDesktop, XenApp, Desktop Director, systems engineer, engineer, system, systems, systems engineering, citrix, Citrix, secret, system admin, administator, systems administrator, contracts, contract, contracts specialist, contract specialist , procurement, PD2, procurement desktop, technical writing, technical editor, editor, cybersecurity, cyber security, secret, TS, Top Secret, top secret, sci, clearance, governemtn, DARPA, TS/SCI, DHS, federal, technical writer, business analyst, CONOPS, SOPs, standard operating procedures, sec+, security+, ITIL, ITILV4, adobe, Microsoft office, MS, .NET Framework, C , AngularJS, Hyper Text Markup Language" OR "HTML" OR "AJAX" OR " ASP.NET " OR "XML" OR "JavaScript" OR "Jquery" OR "CSS" OR "Microsoft SharePoint Designer" OR "SharePoint Workflows" OR "Web Services" OR "REST" OR "Keyword Query Language" OR "KQL" OR "SharePoint Server" OR "Internet Information Server" OR "IISsuite, SCI, sensitive compartmented information, operation procedures, mission notes, editing, 508 compliance, documentation, cyber, APT, advanced persistent threat, incident management, incident response, concept of operations mitigation plan, incident response, PTO, Arlington, Virginia, on-site, onsite, on site, benefits, 401k, medical, homeland security, DOD, ci polygraph, counterintelligence, cyber intelligence, cyber investigation, cybersecurity investigation, PTO, technical writing, technical writer, business analyst, technical analyst, technology write, air force, digital forensics, project management, jira, army, military, Patrick space force base, Patrick SFB, SFB, Lompoc, California, CA, cocoa beach, satellite beach, space, research, technology research, technical investigations, secret clearance, ts/sci, top secret, ts, secret clearance, dod, clearance, clearance, cloud project, aws, azure,veterans, retired veterans