SNI has teamed with a valued client on a search for a Help Desk Team Lead. The Help Desk Team Lead will work on a small team in South Denver. The Help Desk Team Lead will report up to the Infrastructure Manager and help with communicating all technical problems to a wide variety of team members.
Key Responsibilities and Qualifications:
The Help Desk Team Lead will be responsible for handling inbound calls and ensuring the team is running at full capacity.
The Help Desk Team Lead will handle incoming emails and phone call from end users coming from various technical backgrounds.
The Help Desk Team Lead will be responsible for installing software and hardware for end users throughout the organization.
The Help Desk Team Lead will be responsible for maintaining computer software and hardware.
The Help Desk Team Lead will be responsible for maintaining peripherals.
The Help Desk Team Lead must have MS Office experience.
Compensation and Benefits:
The compensation for this position starts in the range of $65-75K. Insurance, and other benefit options that are offered include:
- Medical, Dental and Vision
- Disability Insurance
- Supplemental Life Insurance
- Health Savings Account (HSA)
- Fixed Indemnity Plans
- Voluntary Benefits