A growing healthcare technology company based in Cranston, RI is looking for a Help Desk Engineer to join their team. This is a hybrid role requiring 3 days/week onsite and is ideal for someone who enjoys variety in their day-to-day work and has experience supporting end users, systems, and general IT operations.
This is a great opportunity for someone with a jack-of-all-trades IT background who's comfortable rolling up their sleeves and wearing multiple hats across user support, systems administration, and light infrastructure or network troubleshooting.
Key Responsibilities - Provide Tier 1-2 support to end users (hardware, software, access issues)
- Set up and maintain user accounts, devices, and workstations
- Troubleshoot basic network and connectivity problems
- Manage ticketing system and ensure timely resolution of issues
- Assist with hardware inventory, device imaging, and software installations
- Support remote/hybrid users and help streamline onboarding/offboarding
- Collaborate with IT and operations teams on small projects and process improvements
Required Skills & Experience - 1-3 years in an IT support/help desk or generalist IT role
- Familiarity with Windows OS, Microsoft 365, and basic networking concepts
- Strong communication and problem-solving skills
- Ability to manage multiple tickets and prioritize tasks independently
- Willingness to learn and support a wide range of technologies
- Customer-service oriented with a calm, helpful approach
Nice to Have - Exposure to Active Directory, ticketing systems (e.g., Jira, ServiceNow), or VPN setups
- Experience supporting hybrid or remote teams
- Interest in systems, infrastructure, or networking as a growth path
- Some scripting or automation curiosity (PowerShell, Bash, etc.)
Benefits - Competitive salary
- Medical, dental, and vision insurance
- 401(k) plan
- Paid time off (PTO)
- Clear path to grow into more technical roles within the team
Posted by: Katie Donnellan
Specialization : - Windows
- System Administration