Help Desk/Communication Focal Point

Overview
GovCIO is currently hiring for a Help Desk (CFP). This position will be located in Qatar and will be an onsite position.

Responsibilities
Provide client-level help desk support. The contractor shall:

• Administer, maintain, and load basic computer platform, software, firmware, and hardware;
• Serve as the focal point for user issues and tracking;
• Be the first-level support for desktop and network issues;
• Escalate incidents that cannot be resolved to the NCC and then the NOSC;
• Perform help desk support services in accordance with CTOs, NOTAMs, SPIN-C, DOD, AF, CENTCOM, AFCENT, and TO-site specific policies and procedures;
• Administer job control and ticket flow.

Qualifications
High School diploma with 3-6 years of experience or equivalent.
Clearance Required: Secret.

Required Skills and Experience

• IAT-II Certification

One or More of the Following

• MCSA-Windows Server 2012/2016 or newer, MCSA-SQL Server 2012/2014, Microsoft 365 Certified: Modern Desktop Administrator Associate, or Microsoft Certified;
• 3-5 years experience in: design, maintenance, and operation of small to medium networks; managing user accounts, mail servers, printer servers, web servers; systems management, monitoring, and sustainment; hardware repair; software installation and maintenance; and
• Experience analyzing and troubleshooting military networks, including: Microsoft Windows OS, Exchange 2010/2013 or later, Active Directory 2008/2012 or later, network server backup, DHCP, DNS, WINS, domain controllers, BMC Remedy, hardware troubleshooting, and customer support.

Company Overview
GovCIO is a team of passionate professionals transforming government IT by delivering innovative services and solutions to improve government operations and citizen services.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status.

Posted Pay Range
The posted range reflects the expected starting salary, but actual pay may vary based on factors like experience, skills, and location. The total compensation may include other elements discussed during hiring.
Salary Range: USD $37,150.00 - USD $57,046.00 per year.