We are conducting a search for an experienced Help Desk Applications Specialist for a well-known law firm in their Hackensack, NJ office.
Work schedule will be Monday through Friday 9:30 a.m. - 5:30 p.m.
The Help Desk Application Specialist is an internal escalation point in the Help Desk team. This is a new role designed to enhance the knowledge base of the Help Desk team. It will require a high level of knowledge of the Firm's application suite and systems.
What You'll Do: - To be successful in this role, the candidate will also need strong documentation skills, consistently conduct independent research on new issues and excellent attention to detail.
- As part of the Help Desk team, this position includes providing hardware and software technical assistance to the Firm's users.
- Setup and support of video conferences to other Firm offices as well as outside entities as requested.
- Must be knowledgeable in Teams and hosting Zoom calls.
- Maintain inventory of Firm technical equipment and supplies.
- Rely on instructions and pre-established guidelines to perform the functions of the job.
- Excellent written and verbal communication skills.
- Beta-testing software applications.
- Experience with a ticket management system.
- Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven.
- Provide, on a rotating basis, after hours on-call coverage for end user support.
- Experience with Microsoft Windows 10 desktop environment.
- Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
- Knowledge in the development, enhancement and maintenance of templates, macros and forms for document production is preferred.
- Legal specific software such iManage, Worksite, Workshare, etc preferred.
- Applicant needs to have strong interpersonal skills as well as good aptitude to learn new tasks quickly.
- Travel to remote offices.
- Law firm or professional service firm background a plus.