Job Title: Help Desk Coordinator Job ID: 25-08201 Location: Trenton, NJ Duration: 4 Months Contract Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm
This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm.
Note: 35 hour workweek.
- All training will be conducted on premises at 25 Market St. Trenton, NJ.
- 2-year college degree or equivalent technical study - preferred
- Training on the AOC procedures and system will be provided.
SUMMARY: The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired: - Microsoft Windows 10
- Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
- Experience using Microsoft Excel, Word and Visio
- Must have good clear communication skills
Compensation:
The hourly rate for this position is $20.00 per hour.
Factors that may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate .
Benefits:
Sunrise offers ACA-compliant medical coverage/dental insurance/vision insurance to all employees. We also offer Sick time benefits as required per State regulations.