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Job Description
100% on-site.
Staffing the Help Desk to take calls, resolve the issue, and log into our ticketing system.
This includes -providing customer service support, including answering calls, determining the scope of a customer's problem,
initiating and/or maintaining problem tickets and Incident Reports (IRs) using an on-line incident management system, and
intermediate troubleshooting and resolution/escalation; Further details can be shared later.
Customer Service
Prior IT Help Desk experience with a list of ITSM tools used
Microsoft Windows
Active Directory
Job Location: Mesa, AZ
Start Date: 5th May Closing Date & Time: 4/22/2025 3:00:00 PM
Minimum Education Level associate's degree
Date Posted: 20 April 2025
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