Help Desk Analyst

Minimum skills and experience:

• Minimum 2 years of experience working in single point of contact help desk.

• Experience using GroupLink's Everything Helpdesk application.

• Strong customer service skills; telephone etiquette.

• Good team-oriented interpersonal skill.

• Good organizational skills.

• Good analytical and problem-solving skills.

• Good oral and written communications skills (technical and non-technical).

• Strong understanding of the ACD system and trouble ticket process.

experience using GroupLink's Everything Helpdesk and Jira's Service Management applications