Help Desk Analyst

There's currently a Help Desk Analyst position available with a Managed Services Provider (MSP) in Bloomington, MN. This client is looking for someone with previous experience supporting smaller clients in an MSP environment. Any exposure to supporting dentist offices would be a huge plus. The same goes for having an A+ certification. If you have this type of experience and would like to learn more, feel free to apply.
Description
-1+ Years of Help Desk Experience (coming from an MSP Environment is a must)
-Experience documenting in a ticketing system and understanding of HIPAA
-IT Support within Dentistry/Healthcare is a plus.
-CompTIA A+ Certification is a plus.
Additional Skills & Qualifications
Responsibilities Include:
Desktop & Printer support
Workstation application support
Server application support
Line of business application support
Contacting Vendor/manufacturer on behalf of clients
Client cloud management
Creating and managing exchange and 0365 emails
Creating and managing user accounts
New PC and workstation setups
Assist with Managing 0365 licensing
Troubleshooting network connectivity and network devices
Troubleshooting specialty equipment/devices including IO cameras/sensors/etc
Assist with receiving shipments, updating sales order statuses, and scheduling as needed.
Assist with onsite support as needed
Participate in weekly company meetings and other meetings as necessary to the Help Desk department
Documentation using company software
In Addition, the following skills and abilities are required:
Excellent verbal and written skills
Ability to communicate effectively over phone and email
Ability to juggle multiple tasks to achieve goals/projects
Must be able to work in a team environment
Must be well organized and have great problem-solving skills
Ability to gather, document and evaluate information that will lead to outstanding solutions
Nice to Have:
1+ years in IT support or related field
Experience with ConnectWise Software
An understanding of Microsoft operating system and software
Experience working within the medical space and understanding of HIPAA
Pay and Benefits
The pay range for this position is $40000.00 - $50000.00/yr.
Full medical (some HSA and FSA eligible)
Dental insurance
Vision insurance
Paid time off and holidays
Bonus eligible based on company performance after 90 days of employment
Workplace Type
This is a fully onsite position in Bloomington,MN.
Application Deadline
This position is anticipated to close on Apr 7, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.