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COT is seeking (2) contractor positions for the Commonwealth Office of Technology, Incident Response Team in Frankfort. See below for the type of position and hours needed. Interviews will be scheduled after reviewing the resumes and selecting the candidates.
Business Hours:
Monday-Friday 6:30a.m.-6:00 pm
Selected Candidates Hours: Monday - Friday 7:30AM to 4:30 PM
Selected Candidates Hours: Monday - Friday 8:00AM to 5:00 PM
2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills.
Reliable attendance
Customer services skills and temperament
No coarse, abrasive or condescending language used over the phone to customers
No argumentative demeanor
Takes ownership, not defensive about blame
Empathetic
Patient with upset and/or angry customers
Analytical
Problem solver (troubleshooting skills)
Trainable
Self-starting and Initiative
Able to simplify explanations so that the customer understands
The following are examples of the competency items which we would "Like" to see in this individual as well.
Experience in customer service-oriented workplace
IT experience and knowledge in the following.
Desktop Support (Remote Support)
Windows 10 Operating System.
Mapping network drives
Global Protect support (VPN)
General NAS knowledge
Office Suite (particularly Outlook 2013 or higher)
Preferred ServiceNow Ticketing System experience.
Experience with Desktop Support work
Experience working in a fast-paced and ever-changing environment (adaptability)
Experience working with, and as an active part of, a lively team (team player)
Multi-tasking ability
Documentation skills (clear, concise)
Experience with Active Directory
Experience with remote support or desktop support
Job Type: Contract
Pay: $18.00 - $20.00 per hour
Benefits:
Dental insurance
Health insurance
Vision insurance
Schedule:
Day shift
Ability to Commute:
Frankfort, KY 40601 (Required)
Work Location: In person
Date Posted: 03 April 2025
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