Contract Bismarck, North Dakota
- Location: Bismarck, North Dakota
- Type: Contract
- Job
Help Desk Analyst Location: Onsite - Bismarck, ND
Employment Type: Full-Time
Are you passionate about solving technical challenges and providing top-tier customer support? Join our client's team as a
Help Desk Analyst, where you will play a vital role in maintaining and supporting hardware, software, and computing systems within a large, multi-platform environment.
Key Responsibilities - Provide technical support for hardware, operating systems, and specialized software applications.
- Use Microsoft System Center Configuration Manager (SCCM) to monitor, test, and automate processes across the enterprise environment.
- Troubleshoot, maintain, and document hardware/software configurations, ensuring optimal performance.
- Deliver end-user training on operating systems, Microsoft Office productivity tools, devices, and remote accessibility.
- Respond to incidents and work requests submitted via the customer support center, ensuring timely and effective resolutions.
- Maintain clear and organized technical documentation for all computing systems.
- Communicate complex technical information effectively to both technical and non-technical users.
Preferred Qualifications - Experience providing technical support in a fast-paced, team-based environment.
- Strong problem-solving, analytical, and organizational skills to manage multiple tasks and meet deadlines.
- Customer service expertise, with the ability to support users at all levels and effectively translate technical solutions into user-friendly language.
- Ability to work independently and collaboratively while maintaining high attention to detail.
Nice to Have: - Professional certifications in hardware, operating systems, or Microsoft Office applications.
Why Join?This is an excellent opportunity to apply your technical skills and customer service expertise while working alongside a collaborative and innovative team. Your contributions make a direct impact on the success of their team.
If you're ready to elevate your career,
apply today.