T he Staff Pad has partnered with one of Colorado's largest accounts receivable management companies to hire a
Collector 1. Headquartered in Longmont, this industry leader works with organizations across all 50 states, providing expert support in managing revenue cycles.
As a
Collector 1 , you are responsible for r ecovering overdue payments on accounts. Collectors track debtors down by phone or mail and assist them to make payments by negotiating repayment plans and encouraging them to find alternative payment solutions .
Essential functions and responsibilities: Handling inbound and outbound calls
Performs collection activities while maintain compliance with all regulatory requirements
Negotiate a payment solution with consumers in accordance with company and client standards
Processes and verifies payments over the phone
Provides thorough and accurate documentations on consumer accounts
Locates additional demographic information for consumers via company approved skip-tracing methods
Responsible for handling highly confidential information
Performs other responsibilities and duties as requested
Immediately makes changes as needed when regulations and laws change
- Exercise discretion and independent judgement
- Demonstrate integrity and a commitment to customer service
Maintain professionalism, courtesy and composure with consumers, coworkers, and management.
Demonstrate a comprehensive understanding of the FDCPA, FCRA, TCPA, and other laws and regulations that involve the debt collection industry
Demonstrate comprehensive knowledge of FACS and Artiva
Requirements
Qualifications Required: High school diploma or equivalent
One year of sales or customer service experience
Collections or call center experience preferred
Must be able to communicate over a telephone clearly and effectively.
Demonstrate professional and mature communication skills
Have basic knowledge in Microsoft word, excel, and outlook
Meet BCS Standards background and credit check