At Conduent, we empower our dedicated associates to deliver mission-critical services and solutions for Fortune 100 companies and over 500 governments. Join us in making a difference by being part of a culture that values individuality every day.
Position Overview: Healthcare Call Center Associate We are seeking compassionate individuals who thrive on helping others. In this role, you'll assist customers with questions and issues related to their healthcare coverage, demonstrating excellent customer service and communication skills. Your reliability and punctuality are crucial to ensuring success for our clients.
Compensation: The pay rate is $16.00 per hour.
Working Hours: Flexible shifts are available throughout our operating hours of Monday-Sunday from 8:00 AM to 10:00 PM EST, including weekends.
Training: 7 weeks of classroom training followed by 2 weeks of nesting.
Benefits: Health benefits, including medical, dental, and vision, are effective from the first day of employment. Paid time off begins accruing after 180 days.
Key Responsibilities: - Manage a high volume of incoming calls from customers.
- Utilize multiple computer systems simultaneously to provide solutions while on the call.
- Remain at your workstation for your entire shift, barring scheduled breaks.
- Handle back-to-back calls in a fast-paced environment.
Sample Questions You May Encounter: - Can you provide an overview of the benefits I am enrolled in?
- What is the status of my submitted claim?
Requirements: - Completion of customer service assessment and typing test.
- High school diploma, GED, or college degree.
- A minimum of 6 months of customer service experience.
- Ability to complete a mandatory paid training program with 100% attendance.
- Satisfactory completion of a background check.
Equipment and Workspace Requirements: - All equipment provided (computer, monitor, mouse, keyboard, headset, Ethernet cord).
- Must have a reliable high-speed home internet connection (minimum 25 Mbps download and 10 Mbps upload).
- A quiet, distraction-free workspace is essential, free of clutter and interruptions during working hours.
Application Process: The application process takes less than 20 minutes and includes basic profile information, prescreen questions, a typing test, and a short assessment to evaluate fit for the role.
Important: Apply quickly to ensure your consideration for the role. We currently are not hiring in certain states and metro areas.
Be part of a forward-thinking team where your ideas and new perspectives are valued. Join us and grow in a role that allows you to make a significant impact.