We're looking for a detail-oriented and adaptable
Healthcare Application Analyst to join our team in supporting and enhancing clinical applications across our organization. While the role will initially focus on Netsmart platforms like
myEvolv,
myAvatar, and
myAM, we're seeking someone ready to grow into a broader healthcare IT support role as our systems evolve. If you have a strong foundation in healthcare applications, a passion for improving user experience, and the ability to bridge clinical workflows with technology, we'd love to hear from you.
At Janus, founded in 1976, you'll thrive in a dynamic environment where your expertise and passion will make a real difference. We value top talent and foster a culture of inclusivity and respect, ensuring everyone feels welcomed and valued. Join us in our mission to provide compassionate, hope-inspiring substance use disorder treatment, and help individuals and families on their journey to wellness and recovery. Visit us at
Position Summary: We are seeking a technically skilled and solutions-oriented
Healthcare Application Analyst to support the ongoing configuration, maintenance, and optimization of clinical applications across our organization. While initial responsibilities will focus on Netsmart platforms (including myEvolv, myAvatar, and myAM), this role is designed to grow into broader health IT and clinical systems support as our technology portfolio evolves.
The ideal candidate brings a strong background in healthcare application support, a keen understanding of clinical workflows, and a collaborative approach to solving problems. You'll work closely with our IT and clinical operations teams to ensure our healthcare technology supports the highest standards of care and compliance.
Key Responsibilities: - Support the administration, configuration, and troubleshooting of EHR systems, initially focusing on Netsmart myEvolv, myAvatar, and myAM, with room to expand.
- Act as a liaison between clinical, administrative, and technical teams to ensure applications meet operational and regulatory needs.
- Support EHR-related projects, such as template builds, form changes, user provisioning, and role-based access configuration.
- Collaborate with internal stakeholders to translate clinical and operational workflows into application logic and system design.
- Assist with data imports, integrations, and application testing, including validating interoperability between systems (e.g., via HL7, FHIR, APIs).
- Support the rollout of new modules, system upgrades, and application enhancements by coordinating testing, documentation, and go-live support.
- Maintain application documentation including system configurations, workflows, user guides, and support procedures.
- Monitor support tickets and provide Tier 1-2 application support, escalating to vendors or IT leadership as appropriate.
- Participate in reporting and data analysis efforts to support program evaluation, quality improvement, and funding requirements.
- Ensure data security and compliance with HIPAA and other regulatory standards.
Pay & Benefits At Janus, base salary is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $95,000 and $110,000 annually and your base pay will be considered on your job-related skills, training, qualifications, experience, and relevant education.
What We Offer: - Amazing Benefits: Enjoy comprehensive medical, dental, and vision coverage, 12 paid holidays, retirement benefits, no-cost mental health counseling services, and 12 paid sick days per year.
- Impactful Work: Be at the forefront of transforming lives and communities.
- Collaborative Environment: Work with a dedicated team of professionals committed to holistic care and rehabilitation.
- Professional Growth: Seize opportunities to attend, participate, and speak at local and state-level meetings, events, conferences, and training.
- Supportive Culture: Thrive in a workplace that values your contributions and supports your professional development.
As part of our team, you'll frequently move equipment weighing up to 25 pounds, ensuring everything is in the right place for our various needs. You'll also have the opportunity to stay active by occasionally moving around the office to access file cabinets, office machinery, and more.
Janus of Santa Cruz maintains and promotes a working environment free from discrimination and harassment; and provides all current and prospective employees with equal opportunity in employment regardless of race, creed, color, national origin, ancestry, religion, disability, medical condition, sex, gender identity, physical characteristics, marital status, age, sexual orientation, organizational affiliation, veteran status, or past justice related situations.
Requirements
Required: - Associate's or Bachelor's degree in Information Technology, Computer Science, Health Information Management, or related field; or equivalent combination of experience and certifications.
- Minimum of 2 years' experience supporting healthcare applications or EHR platforms (e.g., myEvolv, myAvatar, Epic, Allscripts, eClinicalWorks, etc.).
- Familiarity with clinical environments and workflows; ability to empathize with end users and support usability needs.
- Experience with application configuration, user support, and basic system administration tasks.
- Understanding of data structures, reporting, and/or interoperability standards (e.g., HL7, FHIR).
- Strong troubleshooting, documentation, and communication skills.
Preferred: - Experience with behavioral health, substance use treatment, or public health program operations.
- Familiarity with Netsmart platforms (myEvolv, myAvatar, myAM) is a plus.
- Exposure to data integration, ETL processes, or basic scripting.
- Experience with tools such as SQL, Excel, or reporting platforms (e.g., Crystal Reports, Power BI).
- Knowledge of healthcare data privacy, security, and compliance requirements (e.g., HIPAA).