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APLA Health's mission is to achieve health care equity and promote well-being for the
LGBT and other underserved communities and people living with and affected by HIV.
We are a nonprofit, federally qualified health center serving more than 14,000 people
annually. We provide 20 different services from 15 locations throughout Los Angeles
County, including: medical, dental, and behavioral health care; PrEP counseling and
management; health education and HIV prevention; and STD screening and treatment.
For people living with HIV, we offer housing support; benefits counseling; home health
care; and the Vance North Necessities of Life Program food pantries; among several
other critically needed services. Additionally, we are leaders in advocating for policy and
legislation that positively impacts the LGBT and HIV communities, provide capacity-
building assistance to health departments across the country, and conduct community-
based research on issues affecting the communities we serve. For more information,
please visit us at aplahealth.org.
We offer great benefits, competitive pay, and great working environment.
We offer:
Medical Insurance
Dental Insurance (no cost for
employee)
Vision Insurance (no cost for
employee)
Long Term Disability
Group Term Life and AD&D
Insurance
Employee Assistance Program
Flexible Spending Accounts
11 Paid Holidays
4 Personal Days
10 Vacation Days
12 Sick Days
Metro reimbursement or free
parking
Employer Matched (6%) 403b
Retirement Plan
This is a great opportunity to make a difference.
This position will pay $35.77 - $46.68 hourly. Salary is commensurate with experience.
POSITION SUMMARY:
Responsible for financial and data analysis of APLA Health clinical operations,
managing patient panel assignments, and developing and tracking reports on key
metrics and conducting staff training.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Ensures each patient is assigned a Primary Care Provider
Resolves unassigned patients by reviewing appointment history to determine
appropriate assignment based on PCP availability
Monitors influx of new patients into provider panels and analyzes provider
capacity (panel fullness) to absorb new patients; reviews issues with medical
director and reassigns as appropriate
Reporting:
o Develops monthly panel report and reviews PCP assignments. The
monthly panel report consists of all patients seen in specified month,
assigned PCP, treating provider (continuity), retention and PCP Change
o Determines continuity percentages for each provider against CHC goals.
o Ensure continuity target goals are being met. If not, develops a
performance improvement plan in collaboration with the Chief Clinical
Operations Officer and Chief Medical Officer
o Develops and generates operational reports such as panel fullness,
urgent/same day appointment availability, third next available, provider
productivity reports, budgeted visits to actual visits, unlocked charts, etc.
In collaboration with the Chief Clinical Operations officer and the Chief Medical
Officer, Manages PCP Change requests. Which could include
o Patient-initiated PCP-change requests; facilitates discussion between and
obtains approval from current assigned PCP and future PCP; makes the
change in the practice management system
o Provider-initiated PCP change requests. Facilitates discussion between
current PCP and potential future PCPs; obtains agreement of acceptance
by the new PCP. Makes the change in the practice management system.
Tracks patient status changes including death, transfers to other care, and
makes the change in the practice management system
Assesses panel fullness against "right size" and discusses any needed
adjustments with CMO
Assess impact of requests for changes in part-time status
Under the direction of the Chief Clinical Operations Officer and the Chief Medical
Officer tracks impact and support medical and operational leaders in making
decisions on cross coverage, temporary coverage, and movement of whole or
partial panels tracks provider status changes (transfer, termination, sabbatical,
medical leave, etc.) and:
o Evaluates impact on assigned panel of patients
o Reassigns panel to other clinic providers according to panel fullness
o Notifies affected patients of new PCP assignment
Training:
o Conducts empanelment 101 training for all staff (importance of
empanelment, access, and continuity)
o Conduct contact center training on scheduling with assigned PCP
o Conduct PCP Change request training for contact center, front office/back-
office staff
Data oversight (and governance participation) of PCP data, clinical FTE data
With Operations and Medical Leaders, create PCP Teams and care teams
Manage and update PCP Care Teams (eg, adjust teams if there are staff
turnover issues)
Managing weighting parameter
OTHER DUTIES MAY BE ASSIGNED TO MEET BUSINESS NEEDS.
REQUIREMENTS:
Training and Experience:
Bachelor's degree required; Finance or Business major or other similar major
required.
Experience in data and financial analysis is required; preferably SQL.
Experience in healthcare industry/operations, helpful.
Knowledge of:
Healthcare operations
Electronic health records and data reporting.
Strong Microsoft Excel skills.
Ability to:
Communicate effectively with providers, other staff, and outside vendors. Must
be well-organized and detail-oriented.
Strong analytical and written communication skills in order to prepare complete
and accurate program reports and records. The ability to analyze and interpret
data is required.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS:
This is primarily an office position that requires only occasional bending, reaching,
stooping, lifting and moving of office materials weighing 25 pounds or less. The position
requires daily use of a personal computer and requires entering, viewing, and revising
text and graphics on the computer terminal and on paper.
SPECIAL REQUIREMENTS:
Must possess a valid California driver's license; proof of auto liability insurance; and
have the use of a personal vehicle for work related purposes. COVID vaccination is
required and APLA Health will consider accommodations for medical- and religious-
based reasons.
Equal Opportunity Employer: minority/female/transgender/disability/veteran.
Date Posted: 12 May 2025
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