SOLIDAGO RESIDENTIAL SERVICES
POSITION DESCRIPTION
POSITION: Assistant Community Manager - Affordable Housing (Full-Time, Non-Exempt)
COMPENSATION: Hourly Rate, plus Benefits and Bonus eligibility
LOCATION: Terrace at Highland Hills - 5761 Highland Hills Dr Dallas,TX 7524
SUMMARY
As an Assistant Community Manager of an affordable housing asset, you are primarily responsible for providing comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance, and administrative activities.
RESPONSIBILITIES (Including but not limited to):
- Consistently achieves property occupancy goals.
- Ensures that Lead Tracking Solutions follow-up steps and data entry are completed daily at the community level.
- Assists in giving leasing tours, answering leasing phone calls, and processing online inquiries as needed.
- Ensures efficient and courteous response to all resident requests.
- Assists the Community Manager in designing and implementing a resident retention program, i.e., a newsletter, resident referral program, or social activities.
- Maintains inventory and orders all necessary administrative supplies and equipment for the maintenance department.
- Responsible for the efficient and timely reporting, maintenance, and submission of all administrative forms, files, and reports.
- Reports any unusual or extraordinary circumstances regarding the residents or the property
- Assists in regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, TDHCA Regulations, and TAA requirements.
- Assists in regular audits of work order processing, unit turnaround time reviews, EIV requirements, reasonable accommodation policies, move-ins/outs, recertifications, lease renewals, interims, denials, waitlists, etc.
- Brings non-compliance issues to the attention of the Community Manager and assists in corrective action when necessary
- Assists in lease audits when present at a community.
- Assists in all required housing inspections and follow up with any citations or requests
- Ensures that the community maintains all compliance regulations.
- Assists the Community Manager in interviewing, screening, and hiring any potential employee in the community.
- Assists the Community Manager in subsequent orientation, training, and scheduling of all Team Members.
- Assists the Community Manager in any disciplinary or promotional recommendations regarding office personnel.
- Seeks educational opportunities and self-improvement for personal growth and development.
- Participates in Solidago training as required.
QUALIFICATIONS
- Maintains a consistent level of professional customer service.
- Working knowledge of HUD, LIHTC, TDHCA, TAA, low-income housing tax credit, tax-exempt bonds and other affordable housing programs preferred
- Prior experience in affordable housing and community relations is preferred.
- Thorough knowledge of Solidago policies and procedures and community policies.
- Working knowledge of Microsoft Office Word, Excel, and the Google platform.
- Working knowledge of OneSite affordable property management software preferred.
- Available to work weekends.
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
- Must have reliable transportation and be willing to travel locally between work sites.
- Ability to embody the Solidago Culture and Solidago Core Values every day.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the Team Member regularly uses their hands for tasks such as typing, handling, and feeling. The role frequently involves standing, walking, reaching with hands and arms, and occasionally stooping or squatting. The Team Member must also be able to sit and handle office products and supplies weighing up to 20 pounds, including pushing, pulling, lifting, and carrying as needed. Additionally, specific vision requirements include the ability to see up close, from a distance, discern colors, perceive peripheral vision, and adjust focus as necessary. Routine local travel may be necessary for attending training classes, client visits, and fulfilling daily responsibilities. Occasional overnight travel may be required for company functions, special training, property visits, and other special projects.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow all other instructions and perform related duties as assigned by their Team Leader.
Date Posted: 13 April 2025