London
Full-time Prestigious Multi-Site Transport Contract
We're looking for a collaborative and people-focused Head of Cleaning Operations to lead our delivery on a high-profile transport contract. You will manage a team of Duty Managers and an Operations Delivery Manager, ensuring high-quality, safe, and efficient service across depot, minibus services, and train presentation sites.
This is an exciting opportunity to shape operational excellence, employee engagement, and customer satisfaction while contributing to contract success and continuous improvement.
As Head of Cleaning Operations, you'll be:
- Leading your teams to deliver services in line with contractual and safety obligations.
- Coaching and supporting managers to handle performance, wellbeing, and development across their teams.
- Championing a positive safety culture by ensuring compliance with risk assessments and method statements.
- Identifying and implementing improvements to increase quality, efficiency, and operational impact.
- Playing a key role in achieving targets around financial performance, SLAs, safety, and staff engagement.
As Head of Cleaning Operations, you'll have:
- Experience leading diverse operational teams, ideally in a multi-site or transport environment.
- An inclusive and adaptive leadership style that builds trust and engagement across all levels.
- Strong communication and collaboration skills, with confidence to work with internal and external stakeholders.
- A proactive, solution-oriented mindset to navigate challenges and drive improvements.
- Awareness of commercial and contract performance, and the ability to assess opportunities for innovation and growth.
- A genuine commitment to developing people and building inclusive, high-performing teams.
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:
- Employee Ownership- You are part of our success.
- 33 days holiday(including bank holidays)
- Maternity and paternity leave support
- 24/7 GP access, plus mental health, wellness, financial, and legal support
- Two paid volunteering days per year- Give back to a cause that matters to you
- Exclusive perks and discounts- More than 250 deals available
- Ongoing training and development- From apprenticeships to leadership programs
- Wellbeing, Diversity & Inclusion- Our Mosaic Committee and Mental Health First Aiders are leading the way
- Recognition and rewards- Celebrating our shining stars all year round
Our commitment to Equality, Diversity, and Inclusion: Churchill is an inclusive, equal opportunity employer and seeks to attract, develop and retain the best people from the widest possible talent pool. We're committed to ensuring that all candidates are treated fairly, and with respect and dignity throughout the recruitment process.
Please note that security clearance (DBS) is required for this role.