We are delighted to partner with a fast-growing retail business in their search for a Head of Ecommerce to deliver a world-class online experience for their customers worldwide.
Our client has doubled their sales in two years thanks to significant digital investment.
They are a highly customer-focused business, introducing cutting-edge technology and building a dynamic team to further enhance the online experience.
The Head of Ecommerce will manage their digital storefront, improving site performance and driving engagement, conversion, and sales.
The Role:
- Manage and nurture a high-performing team with a clear vision and a "can-do" attitude.
- Enhance customer experience, engagement, and conversion across desktop and mobile platforms.
- Implement the ecommerce strategy aligned with evolving customer behaviors.
- Collaborate with performance marketing colleagues to support customer acquisition through an optimal customer journey.
- Oversee website content structure and functionality, including UX, content, SEO, and conversion optimization.
- Manage relationships with third-party technology suppliers.
- Embed personalization and recognition features on the website to improve relevance and user outcomes.
- Utilize data analytics to inform decisions on customer behavior, conversion funnels, and web performance.
- Identify opportunities for innovation, automation, and new technologies to streamline sales processes and enhance customer satisfaction.
The Person:
- Commercially savvy and analytical, with a strong understanding of how to drive revenue.
- Able to see the big picture while focusing on detail and execution.
- Passionate about customer experience and skilled at converting browsers into loyal customers.
- Decision-making grounded in analytics, testing, and market trends.
For more information, please apply immediately.