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View more categories View less categories Sector Technology Role Senior Manager Contract Type Permanent Hours Full Time
Join our journey to create a new experience for the National Lottery and help us to power change for the greater good.
About us:
We are Allwyn UK, part of the Allwyn Entertainment Group - a multi-national lottery operator with a market-leading presence in Austria, the Czech Republic, Greece, Cyprus, and Italy. We have been officially awarded the Fourth Licence (10-year licence) to operate the National Lottery starting February 2024.
We've developed ground-breaking technologies, built player protection frameworks, and have a proven track record of making lotteries better. Our aim is to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.
While the main contribution of the National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large-scale transformation journey to build a bigger, better, and safer National Lottery that delivers more money to good causes.
Role Purpose:
- Reporting to the Director, Digital Factory, you will be the main advocate for the stability of the digital, services, live products, and digital platforms offered by the Digital Factory.
- You will focus on ensuring stability, championing operational excellence and innovation, and driving continuous improvement.
- Your team will oversee the day-to-day running of our estate and drive operational best practices throughout the Brand.
- Accountability for all digital release management and alignment of all third parties.
- Ensure digital platforms remain optimized, perform well, and allow scalability while providing reliable services.
- Implement mechanisms for sensing and responding, supporting dynamic learning and optimization.
- Champion the digital agenda and act as a relationship owner within key organizational functions.
- Deliver results by operationalizing strategy, executing plans, and maintaining service availability.
- Lead and empower high-performing teams, maximizing employee performance.
- Manage stakeholder relationships at multiple levels.
- Maximize personal impact by understanding and leveraging your strengths and limitations.
You will always place customer needs at the heart of the software development process.
Role Responsibilities:
- Develop and execute our digital platform strategy, contributing to the Technology function's overall strategy.
- Own our services, supporting, monitoring, and addressing technical issues and incidents around the clock.
- Manage the content management system, support and maintenance, and publish all content on Web and App, including bespoke pages and campaigns (excluding content creation).
- Develop and embed digital platform measurements and tools, using data and analytics to monitor and implement strategies.
- Support the digital insights and product team with data-led approaches to enhance features.
- Collaborate with senior leaders to build key measurement features for performance and customer journey tracking.
- Build a high-caliber Operations and Digital platform team to operate and run the brand's technology platforms.
- Manage online operations, including back-office processes, ensuring optimal customer experience, compliance, and participant protection.
- Drive initiatives to create best-in-class customer management and contact experiences, reducing friction.
- Own relationships with key digital system suppliers and monitor their performance.
- Analyze market trends with the data and insights team to identify opportunities and optimize customer satisfaction and growth.
- Ensure digital platforms are inclusive and accessible, aligned with the company's social value strategy.
- Lead and influence teams across multiple locations.
- Remain decisive and maintain a calm disposition under pressure from traffic spikes or outages.
- Continuously improve technology, people, systems, and processes.
- Lead with a people-first approach, developing a high-caliber team through recruitment, training, and coaching.
- Maintain appropriate security levels for data, access, and intrusion prevention in line with policies like GDPR.
- Commit to ongoing learning and system improvement.
- Promote an inclusive, diverse, and respectful working environment.
Key Measures of Success:
- Team alignment with strategy, product roadmap, delivery methods, controls, and targets.
- Resource utilization and cost control.
- Site KPIs: uptime, incident response and resolution times, failure intervals, recovery times.
- Product KPIs: conversion rate, usage, bandwidth, telemetry, data management.
- Customer experience KPIs: satisfaction index, journey friction, retention.
- People health: engagement and work distribution scores.
Key Skills and Experience:
- Proven experience in a similar technology leadership role, ideally in online betting or gaming.
- Leadership in site reliability, platform engineering, and digital IT strategy implementation.
- Understanding of systems administration and automation for modern infrastructure.
- Knowledge of production environment application and service operation.
- Deep understanding of monitoring and observability.
- Customer obsession and impact awareness when issues occur.
- Ability to operate systems at scale across platforms.
- Team development and talent nurturing skills.
- Excellent communication and decision-making abilities.
- Ability to work independently and collaboratively across boundaries.
- Strong prioritization skills and resilience under pressure.
- Stakeholder management and strategic communication skills.
Our goal is to create one of the UK's most inclusive organisations - where people can bring the best of themselves, to do their best work, every day, for the benefit of good causes.
Allwyn is an Equal Opportunity Employer committed to diversity and inclusion. We do not tolerate discrimination, harassment, or victimisation. Employment decisions are based on business needs, job requirements, and individual qualifications. We encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, race, religion, or marriage and civil partnerships.