Salary Range: $18 per hours plus comissionl (commission based)
Job Summary: We are seeking a highly motivated and customer-oriented Service Advisor to join our team. As a Service Advisor, you will be responsible for providing exceptional customer service, coordinating vehicle repairs and maintenance, and ensuring customer satisfaction. If you have a passion for Harley-Davidsonn and enjoy working in a fast-paced environment, we want to hear from you.
Responsibilities: - Greet customers and provide them with a warm welcome - Listen to customer concerns and accurately document their vehicle's issues - Schedule appointments for vehicle repairs and maintenance - Provide cost estimates for repairs and obtain customer approval - Coordinate with service technicians to ensure timely completion of repairs - Communicate with customers regarding the status of their vehicles - Upsell additional services or products that may benefit the customer
- Process customer warranty and obtain authorization before beginning repairs - Process payments and handle cash transactions - Maintain accurate records of all service transactions, and customer communications.
Requirements: - Previous experience in the automotive industry
- Must be super organized and take responsibility - Strong mechanical knowledge and understanding of vehicle systems - Excellent customer service skills with the ability to build rapport with customers - Ability to effectively communicate technical information to non-technical individuals - Proficient in cash handling procedures - Familiarity with BMW, Harley-Davidson, and Indian a preferred.
- Knowledge of TalonEs. - Detail-oriented with strong organizational skills - Ability to work in a fast-paced environment and handle multiple tasks simultaneously without excuses
Drug test and background check will be done - No felons .
Must have clean driving record.
Minimum 40 hours per week - regular overtime required
We offer competitive pay and benefits package for our Service Advisors. Join our team today and be part of a dynamic and growing company. Apply now.