Hardware Manager

Bedford, New York

Ace Hardware
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Job Responsibilities:

Store Operations:
  • Assist the Manager in all aspects of store operations, including opening and closing the store, handling bank deposits, and performing store close-outs.
  • Assist with preventative maintenance and repairs to all physical assets (building, fixtures, and equipment).
  • Ensure all calls are answered promptly, courteously, and effectively.
  • Familiarity with different operating systems and their functionalities is essential (ACEnet/Eagle).
Customer Service:
  • Strong customer service skills are needed to address customer issues and ensure satisfaction.
  • Handle customer complaints and resolve issues while keeping the store's best interests in mind.
Sales & Merchandising:
  • Ensure timely and accurate completion of weekly price changes and label updates.
  • Identify and execute merchandise resets, ensuring the store layout is organized and aligned with promotional plans.
  • All signage in the store is current and accurate.
  • Present a clean, orderly sales floor, including end caps and promotional areas.
  • Assist in ordering and maintaining product inventory levels to ensure desirable in-stock levels and profitability.
Inventory & Loss Prevention:
  • Ensure that stock is properly received, checked, and stored, adhering to Standard Operating Procedures.
  • Inventory control, cycle counts and negative on-hand reports.
  • Ensure loss prevention safety and awareness, following procedures to prevent theft and shrinkage.
Team Collaboration & Training:
  • Lead by example, setting a positive and approachable tone for all associates and customers.
  • Participate in team meetings and communicate merchandising, cost control, or sales ideas to the General Manager for follow-up.
  • Assist in the training and development of associates, promoting their advancement within the company.
Flexibility & Leadership:
  • Be prepared to work a flexible schedule, including weekends and holidays, to meet store needs.
  • Take initiative in problem-solving and consistently challenge yourself for future advancement.
  • Perform other related duties as assigned by the Manager or General Manager.
Date Posted: 03 April 2025
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