As a Hardware Applications Engineer, you'll be on the frontlines of customer success, providing hands-on technical guidance, documentation, and in-field support to help customers deploy and maintain high-performance AI systems-from single-node bring-up to full-rack installations. This role is deeply cross-functional and critical to the success of customer engagements across system hardware, software, and operational readiness.
Representative projectsCustomer Integration & Technical Support
- Act as the primary technical liaison for customer deployments, providing hands-on integration support at the system and rack level.
- Troubleshoot and resolve system-level issues involving hardware, firmware, software, and power/network interfaces.
- Help debug and coordinate resolution of critical RMA issues, collaborating with internal EE, platform, and software teams.
- Facilitate proper escalation paths internally to ensure efficient resolution of complex engineering challenges.
Documentation & Customer Enablement
- Develop clear and detailed customer-facing documentation, including:
- System and rack integration guides with environmental, power, and thermal requirements.
- Instructions for running burn-in tests, diagnostics, and validation workflows.
- Step-by-step procedures for Customer-Replaceable Units (CRUs), hardware maintenance, and firmware updates.
- Guidelines for customer-initiated upgrades, including software, firmware, and hardware components.
- Common troubleshooting workflows and support FAQs.
Field Validation & Deployment
- Participate in on-site system bring-up, validation, and troubleshooting at customer locations (primarily U.S.-based).
- Support rack installation and test procedures, ensuring proper configuration and system readiness.
- Work with internal teams to deploy and validate diagnostic and monitoring tools.
Cross-Team Collaboration
- Collaborate closely with engineering teams across hardware, software, firmware, and manufacturing to ensure issues are well understood and resolved quickly.
- Provide structured feedback from customer experiences to help shape future product features and support strategies.
- Contribute to the creation of internal support tools and automation to improve team efficiency.
You may be a good fit if you
- Bachelor's or Master's degree in Electrical Engineering, Computer Engineering, or a related field.
- 3-8 years in hardware applications, systems validation, field engineering, or customer-facing technical roles-preferably in semiconductors, servers, or AI systems.
- Strong knowledge of system-level hardware, including power delivery, thermal management, PCIe, memory, and networking.
- Experience with diagnostic tools (oscilloscopes, logic analyzers, power meters, etc.) and Linux system bring-up.
- Excellent technical writing and customer communication skills.
- Experience with rack-scale deployment or data center hardware integration.
- Familiarity with firmware (BMC, BIOS), diagnostics, and software update workflow
- Willingness and ability to travel >50%, primarily to U.S. customer sites.