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Job Description Job Description
Hardware Support - onsite / NJ / M-F 9-5
Focus will be on - rack and unracking servers, rack mounting, storage replacement, warranty facilitation and working with vendor techs; enterprise systems, data center/PDU/airflow mgmt, power mgmt/loading, change management; working with IBM, Dell/HPE server hardware. Responding to alerts and alarms. Working with vendors for hardware replacement.
• LOAD IN / LOAD OUT for Data Center
• Experience supporting legacy and heterogeneous hardware (NetApp E-Series, Lenovo DE enclosures, Dell Powervault storage ). Debugging hardware issues with disks and controllers on NetApp E5760, Lenovo DE6000 and Dell MD3460s
• Monitoring experience. Setup and monitor alerts for hardware issues
• Create tickets with respective vendors and resolve issues - end to end
- SLA - less than 1 hour for responding to hardware issues (Mon-Fri 9-5)
- Less than 2 days to fix hardware issues
- Availability on weekends for Server 1 issues
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Date Posted: 13 May 2025
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