The Rian Immigrant Center is seeking volunteers to play a key role in the area of Guest Services (Reception) by welcoming new and current clients (guests) to our center. This position involves answering phone calls, greeting in-person guests, and making connections to internal and external services and resources. This position offers a wonderful opportunity for someone interested in immigration or social services to become part of a team of people dedicated to helping immigrant and refugee families. This is a great opportunity to make a positive difference in the lives of many immigrants, learn new skills, and gain a deep appreciation for a diverse range of cultures. Training and ongoing support will be provided.
TIME COMMITMENT Flexible. 1 or more days per week Monday-Friday: morning shift 9am-1pm, afternoon shift 12pm-5pm, or full day 9am-5pm. Specific Days and Times TBD based on volunteer availability and Guest Services needs. Option for remote work available.
DATES: Summer 2025
RESPONSIBILITIES
- Greet guests, answer phone calls, and provide clear information and compassionate support
- Connect guests to appropriate internal and external programs and resources, with guidance from the Guest Services Team
- Liaise with staff members across Rian programs as needed
- Maintain complete and accurate data and records of calls and visits
- Support with administrative tasks as needed
QUALIFICATIONS
- Excellent interpersonal, critical thinking, and decision-making skills
- Empathy, patience, and understanding of the difficulties immigrant communities face
- The ability to work independently and as part of a team
- Cultural humility and learning mindset; experience working across cultures preferred
- Fluency or strong proficiency in Spanish or Haitian Creole preferred (other language proficiencies will also be considered)
- Basic computer skills and familiarity with office equipment
- A commitment to the overall mission and values of the Rian Immigrant Center
Riancenter.org
REPORTS TO: Victoria DiCianni
Please email with a brief summary of your interest and qualifications using this application form
The Rian Immigrant Center is an Equal Opportunity Employer and strongly encourages candidates of diverse backgrounds and languages to apply.