Guest Services Representative

Benefits:

401(k)

401(k) matching

Dental insurance

Employee discounts

Free uniforms

Health insurance

Training & development

Vision insurance

Wellness resources

Job Title: Guest Services Representative

Company: The Goodstone Inn & Restaurant

Reports To: Guest Services Manager Schedule: Mornings, Mid-day, Evenings (5 days a week), including Weekends

Goodstone Inn & Restaurant's greatest asset is our creative, innovative team. Excellence here is built on collaboration, with every team member dedicated to delivering exceptional service that exceeds guest expectations.

As the first point of contact, you'll join a high-energy team committed to outstanding hospitality-from handling reservations and welcoming guests to ensuring a smooth check-in and departure experience. Your role is key in anticipating and fulfilling guest needs with warmth and efficiency.

Responsibilities and Duties

Provide the highest quality of service to the guests at all times, anticipate guest needs, and exceed their expectations.

Personal accountability for achieving established guest service standards

Handle guest reservations; always answer the telephone within two rings with a smile and answer questions accordingly or transfer as needed.

Ability to read, analyze, interpret, and effectively explain common reports, guest folios, and emergency procedures.

Effectively operate the inn's computer systems (Maestro and Aloha).

Possess working knowledge of all reservation procedures.

Follow the correct check-in/check-out Goodstone procedures.

Communicate with the team and management professionally and positively.

Ensure the security and confidentiality of all guest and hotel information and material.

Attend work on time as scheduled and adhere to the attendance policy.

Assist Concierge Services as needed, arranging and coordinating guest experiences on-site.

Qualifications and Skills

1+ year of hospitality or customer service experience

Strong computer and typing skills (Microsoft Office proficiency)

Excellent verbal and written communication

Self-motivated, proactive, and detail-oriented

Able to multitask, prioritize, and work efficiently under pressure

Team player with a positive, flexible attitude

Fluent in spoken and written English

Must be at least 18 years old

Company Perks and Benefits:

Offering full benefits starting on day 61 (Medical, Dental, Vision, Short Term Disability, Long Term Disability, Life Insurance, etc.

401-K Match after a year

Vacation and Sick Time

Employee Referral and Bonus Plan

Overtime available

Additional Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time or without notice.

Affirmative Action/EEO statement:

Goodstone Inn and Restaurant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be a drug-free workplace. However, screening tests for alcohol and illegal drugs may be performed on applicants and employees as a condition of employment.