Guest Services Representative

As the Guest Service Representative, you greet and welcome guests to the hotel and make them feel comfortable while gathering their information for proper guest check-in and check-out. You must perform all Guest Service Representative duties in accordance with the Company policies and procedures. Responsibilities: 1. Offers courteous and sincere hospitality at all times. Understands what is meant by "good guest service". (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.)2. Answers questions about the hotel and community, is knowledgeable about the location of local attractions, restaurants, and shopping, and answers complaints or concerns by the guests.3. Is part of the hotel's security team and is responsible for immediately reporting any potential safety or security hazards to the immediate supervisor.4. Greets guests and checks them in and out using the computerized property management system. Completes all necessary paperwork for checking guests in and out, including guest registration information, appropriate room charges, and any other necessary documentation.5. Promotes all Company/Brand loyalty programs.6. Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions. Knows the procedure for obtaining proper credit card authorizations. Qualifications:
• Communication Skills
• Customer Service
• Cash Handling
• Hospitality Experience
• Computer Proficiency Compensation: $16 - $17 hourly

• 1. Offers courteous and sincere hospitality at all times. Understands what is meant by "good guest service". (Provides the public with uniform, consistent, efficient, courteous, high-quality service in addition to a clean hotel and grounds.)2. Answers questions about the hotel and community, is knowledgeable about the location of local attractions, restaurants, and shopping, and answers complaints or concerns by the guests.3. Is part of the hotel's security team and is responsible for immediately reporting any potential safety or security hazards to the immediate supervisor.4. Greets guests and checks them in and out using the computerized property management system. Completes all necessary paperwork for checking guests in and out, including guest registration information, appropriate room charges, and any other necessary documentation.5. Promotes all Company/Brand loyalty programs.6. Handles cash and is able to accurately count cash and make accurate change for guests. Responsible for cash transactions. Knows the procedure for obtaining proper credit card authorizations.