Guest Services Representative
American Dream, 1 Meadowlands Plaza, East Rutherford, New Jersey, United States of America
Req
Friday, April 18, 2025
American Dream , developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park , Nickelodeon Universe Theme Park , LEGOLAND Discovery Center , SEA LIFE Aquarium, Big SNOW Ski Hill , Dream Wheel - a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag . American Dream 's immersive luxury shopping and dining experience - The Avenue - features Saks Fifth Avenue , Hermès , Saint Laurent , Dolce & Gabbana , Carpaccio , a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia ,H&M , PRIMARK , Uniqlo , Sephora and Zara ; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world's first and only "candy department store,"IT'SUGAR .
For more information on American Dream , visit or find us on and .
Key Objective(s):
The main purpose of the Guest Experience Team Member is:
- To ensure all guests visiting have a positive experience by acting as the front-line representative for our American Dream owned attraction, retail, and guest service areas.
Primary Responsibilities:
- Greeting all guests with a professional, welcoming, and friendly manner.
- Assist guests with the purchase of American Dream tickets, add-on products, gift cards, merchandise, and rental items (such as strollers, wheelchairs, lockers, etc.).
- Prepare, organize, and restock product for display and purchase throughout the day.
- Ensure retail storefronts are clean and presentable.
- Communicate inventory levels to the leadership team.
- Oversee safety and cleanliness of all areas and explaining safety instructions for The Rink.
- Ensuring proper skate, helmet rentals, and seal skate aids, are distributed, sanitized, processed, and collected at the end of use.
- Operate and perform driving conductor duties for the Geoffrey's Express Train.
- Answer guest questions via phone, online inquiry, or review, in a prompt and courteous manner.
- Maintain knowledge of Loss Prevention procedures.
- Maintain knowledge of current sales, promotions, and discounts.
- Maintain the knowledge of Cash Handling Policy and Procedures when operating a POS system.
- Operate a computerized POS (point of sale) system in an efficient and timely manner.
- Operate and perform park command duties
- Listen to guest issues and direct the matter to appropriate staff for resolution.
- Direct and queue guests for entrance lines during peak times.
- Guide guests to exits or provide other instructions or assistance in case of emergency.
- Coordinate American Dream lost and found program.
- Training on First Aid, CPR, Emergency Protocols, and bodily fluid clean-up.
- Maintain the knowledge of American Dream and Guest Experience department policies and procedures.
- Provide support in other work areas/departments as needed.
- Perform other duties as assigned.
Desired Qualifications:
- Must be at least 16 years of age.
- Ability to multi-task in a fast paced, sometimes stressful environment.
- Strong verbal and written communication skills
- Previous cash handling experience preferred.
- Previous guest service experience preferred.
- Basic knowledge of computers is preferred.
- Basic math skills.
- Point of Sale experience preferred.
- Interpersonal skills working alone and with team.
- This position requires flexible availability Monday through Sunday, days, evenings, overnight and weekends.
Physical Job Requirements:
- Stand and move - frequently, 90% of time
- Perform repetitive motion - frequently, 90% of time
- Kneel and bend - occasionally, 30% of time
- Reach at or below shoulder level - frequently, 80% of time
- Reach at or above shoulder level - infrequently, 25% of time
- Stoop/Squat - infrequently, 10%
- Lifting/carry up to 10 pounds - occasionally, 30% of time
- Lift/Carry up to 30 lbs - infrequently, 20% of time
- Ability to lift up to 50 pounds - infrequently, 10%
- Handle larger items such as boxes or packages - infrequently, 10% of time
- Must be available holidays, days, evenings, and weekends
American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.
Other details
- Job Family AD
- Pay Type Hourly
- American Dream, 1 Meadowlands Plaza, East Rutherford, New Jersey, United States of America