Guest Services Representative

Are you a friendly and reliable individual interested in joining our team as a Part-Time Front Desk Associate in Cincinnati, OH? We are in need of a committed team member to deliver top-notch service to our hotel guests. Your duties will involve welcoming guests, organizing their details, providing room keys, and handling any questions to ensure a comfortable stay. The perfect candidate will have exceptional interpersonal skills, a strong dedication to their work, and a keen focus on guest happiness. Availability on weekends is a must. If you meet these requirements, we invite you to submit your application today. Responsibilities:
• Connect with the housekeeping department to ensure guest accommodations are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary Qualifications:
• Well-versed in taking telephone calls and handling stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Must be able to stand on your feet for 8 hours during a typical shift
• Please only apply if you meet each of these criteria Compensation: $14.00 - $15.00 hourly

• Connect with the housekeeping department to ensure guest accommodations are ready
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Bookkeeping: keep accurate records of all hotel guest account information
• Handle customer complaints as necessary
• Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment