Guest Services

Salary: $14.00 - $16.00 Hourly
Location : Hilliard, OH
Job Type: Part-time
Job Number:
Department: Recreation and Parks
Opening Date: 04/18/2025

Employment Opportunity

Under the direct supervision of the Guest Services Supervisor, Guest Services Staffare responsible for providing excellent customer service, handling program registrations and membership sales, performing clerical duties, supporting event setups and tear downs, and assisting with the operation of the Recreation and Wellness Center (The Well). This position also includes responsibilities for opening and closing The Well, providing tours to potential members, and answering inquiries regarding facility offerings. The Guest Services Associate plays a key role in ensuring a positive guest experience and ensuring the facility operates smoothly and safely.
Essential Functions of Work
Greet and assist guests with inquiries about memberships, programs, and services.
Address questions, resolve concerns, and provide professional customer service.
Work the front desk at both The Well and Hilliard Social Center (HSC), assisting guests, answering phones, and managing check-ins.
Process registrations, memberships, and payments using RecTrac software.
Open and close the facility, ensuring security, cleanliness, and readiness.
Provide facility tours, explain membership benefits, and assist with registration.
Set up, tear down, and assist with the execution of birthday parties, program rooms, gym and sports activities, events, and facility rentals.
Monitor gym and fitness areas, ensuring safety, proper equipment use, and rule compliance.
Conduct regular building walkthroughs to ensure safety, cleanliness, and rule compliance.
Handle financial transactions accurately and maintain records with integrity.
Perform administrative tasks, including answering calls, emails, and maintaining reports.
Ensure adherence to safety and operational procedures and assist with incident reporting.
Promote facility programs, events, and services to enhance guest experience.
Develop, implement, promote, and assist with execution of programs, classes, leagues, activities, and special events for the department at facilities and adjacent grounds, including park/pool facilities.
Work collaboratively on independent projects such as computer programming and formatting of data.
Maintain applicable records and reports.
Follow protocols, policies and procedures, and make recommendations for revisions as necessary.
Perform other related duties as assigned by the Recreation Coordinators, Recreation Supervisors, Recreation Program Managers, Deputy Director of Recreation and Parks, or the Director of Recreation and Parks or their designee.
Knowledge, Skills, and Abilities:
Extensive knowledge of the Recreation and Wellness Center's programs, policies, and services.
Ability to effectively use RecTrac software for program registration, event bookings, and transactions.
Exceptional customer service and interpersonal skills.
Knowledge and ability to conduct recreational activities.
Good verbal and written communication skills.
Ability to lead a variety of recreation programs and to gain the support of staff and general public for these programs.
Ability to effectively use a computer and utilize word processing, spreadsheet, e-mail and to learn and utilize Rec Trac software.
Ability to supervise, direct, instruct, and solicit cooperation from others in the performance of their daily work assignments and duties.
Ability to compile and prepare reports and maintain accurate records.
Ability to exercise independent judgement, discretion and to provide leadership.
Ability to answer inquiries, resolve complaints, and communicate with the public in an effective, tactful, courteous, and professional manner.
Compliance with training directives established by supervisory and management personnel.
Adherence to all applicable federal, state and local safety laws, rules and regulations and City policies/procedures.
Ability to implement Emergency Action Plans and emergency response plans.
Compliance with training directives established by supervisory and management personnel.
Typical Qualifications
Minimum Qualifications:
American Red Cross CPR/AED for the Professional Rescuer and First Aid Certification or ability to obtain upon hire.
One year of experience in customer service or administrative support preferred.
Experience with RecTrac software or similar membership/registration systems preferred.
A background free of prior felony convictions.
Regular and punctual attendance is essential for this position.
Must be able to work a flexible schedule, including evenings, weekends, and some holidays.
Must be able to safely lift, move, and arrange furniture and sports equipment as needed for event setups and tear-downs.
Supplemental Information

The hiring timeline is as follows:

Applications Received

Candidates Contacted

Interview Period

Now - May 10

May 13-17

May 20-24

May 11 - May 31

June 3-7

June 10-14

June 1-June 28

July 8-12

July 15-19

June 29-July 22

July 23-26

July 29-Aug 2
RETIREMENT PENSION
The City contributes 14% monthly toward retirement benefits offered through the Ohio Retirement System (OPERS) and the employee contributes 10%.

PERSONAL LEAVE
Part-time employees who have worked for a minimum of 1,000 hours during the prior calendar year for the City, shall be eligible for forty (40) hours of paid personal leave each year. Part-time employees who have worked less than 1,000 hours but more than 500 hours in the previous calendar year for the City shall be eligible for twenty-four (24) hours of paid personal leave each year.