Do you thrive in a fast-paced environment and enjoy working with a dynamic team? Are you ready to join a fun and loving team at Jimmy John's?
At Inspire, our purpose is to ignite and nourish flavorful experiences. Were driven by innovation, collaboration, and a shared commitment to making a difference for our guests, team members, franchisees, and communities.
The Guest Services Coordinator role is an onsite 4 days a week in-office at our Champaign Support Center.
Hours: 40 hrs/week Monday-Friday 8am-5pm with rotating weekend shift.
RESPONSIBILITIES:
Answers Jimmy Johns customer concerns, questions, praises, and resolves issues that may have a technical aspect to it. Primary channels are webform and phone calls.
Improve customer satisfaction by actively listening, acknowledging, accurately categorizing customer contact reasons/experiences and respond accordingly.
Ability to multitask using multiple databases to accurately research and respond to inquiries.
Provide accurate responses by actively participating in department communication, maintaining awareness of existing products as well as new products and promotional initiatives.
Ability to multitask using multiple databases to accurately research and respond to inquiries.
Ability to quickly recognize escalating trends and problem solve potential root causes.
Work with cross functional teams including but not limited to Marketing, Supply Chain, Quality Assurance, Food Safety, Gift Card, and shared services.
Identify, communicate and escalate in a timely manner contact trends to appropriate business units to ensure proactive response/resolution
Additional projects and duties as assigned
EXPERIENCE AND EDUCATION QUALIFICATIONS:
Bachelors degree preferred but not required.
Previous customer service experience
Demonstrated ability to troubleshoot and problem solve
Strong oral and written communication skills
Ability to work in a fast-paced environment
Demonstrate the ability to troubleshoot and problem solve
Ability to listen, talk and type simultaneously while putting yourself in the customers shoes to evaluate and make their experience better
Previous Jimmy Johns experience a plus but not required.
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,000 Arbys, Baskin-Robbins, Buffalo Wild Wings, Dunkin, Jimmy Johns, and SONIC restaurants worldwide.
Were made up of some of the worlds most iconic restaurant brands, but were much more than just a restaurant company. Were a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a stapleits an experience. At Inspire, thats our purpose: to ignite and nourish flavorful experiences. Required
Preferred
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