Guest Services Associate l l Friday

Job Duties:

• Anticipates and responds to guests in a friendly and positive manner.

• Responsible for providing the highest level of service.

• Process check-ins and check-outs, verify billing, create reservations, and process special requests.

• Assists guests by having knowledge of hotel property, local attractions, and hours of operation of hotel outlets and services.

• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.

• Understands and follows CSM guest service recovery program.

• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues.

• Monitors room availability, follows restrictions, and all booking policies and procedures.

• Drives sales and maximizes revenue by up-selling rooms and amenities.

• CSM procedures when handling cash and processing financial transactions.

• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.

• Produces required volume of work by planning, organizing and prioritizing work duties.

• Adheres to CSM general work rules and department procedures.

• Attends all required department and hotel meetings.

• Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Follows all CSM procedures for guest/associate incidents.

• Knowledgeable of hotel emergency procedures.

Competencies/Skills Required: 1+ years prior guest service experience required preferably in a hospitality setting. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED required.

Physical Requirements: Ability to lift, push and pull up to 75 pounds on an occasional basis.