Guest Services Associate II works and manages POS stations to sell medical and recreational products as well as cover the medical desk.
Primary Responsibilities :
- Independently advises customers on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis;
- Correctly label cannabis products when asked of assistance from the retail vault
- Educate customers on the safe use of their selected cannabis products;
- Check customers' identification documents to verify that they are of legal age;
- Process customers' payments using the dispensary / retail's POS system;
- Keep abreast of new additions to our cannabis product line as well as the latest industry trends through training and research;
- Ensure the dispensary is clean and well-organized at all times;
- Take inventory of cannabis products and ensure that the sales floor is adequately stocked.
- Will have periodical dispensary cleaning duties included but not limited to break rooms, bathrooms, sweeping etc.
- May participate in closing activities for the inventory vault area
- Ability to review and follow company SOPs which are based on the CCC Regulations for the State of Massachusetts
- Engaging and supporting GMF's marketing initiatives
- Must have an open schedule and ability to work nights, weekends, and holidays
Minimum Experience: - 1+ years of customer facing experience in the Retail or Hospitality Industries.
- Comfortable working with computers, preferably retail POS systems.
- Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body.
Preferred Experience: - Ability to speak more than one language (preferably Spanish).
- Foundational understanding of sales and upselling of products
Soft Skills: - Excellent communication & organizational skills
- Strong analytical and technology skills.
- Ability to listen well and communicate effectively orally and in writing with various audiences.
- High attention to detail
- Unquestioned integrity
- High energy with a desire to work in a team-oriented, fast-paced environment