WHAT SHOULD I KNOW BEFORE I APPLY?
Welcome. We're excited that you're interested in applying for a position at Lewis & Clark College. Before you get started, here are a few important things to keep in mind:
• Returning Applicants : If you've previously been hired for a position at Lewis & Clark College, we'd love to see you back. Please close this window and log into your Workday account using your LC credentials. You can easily apply through the Talent and Performance icon on your home page.
• New Applicants : If you're applying for the first time, we encourage you to prepare your resume and gather your I-9 documents in advance. This will help streamline your application and hiring process. For more information and resources, please visit our Student Employment Resources. WHO WOULD I REPORT TO?
Conferences & Events (Sherron Stonecypher)
WHAT DEPARTMENT IS THIS IN?
Conferences and Events
WHEN DOES THIS POSITION BEGIN (AND END, IF APPLICABLE?
2025-05-21
2025-08-13
What You Will Gain
As a GSA, you will develop essential career readiness skills , including:
• Customer service - Provide a welcoming and positive experience for all guests.
• Teamwork - Collaborate with peers and staff to support summer lodging operations.
• Communication - Respond to guest inquiries and relay important information effectively.
• Adaptability - Navigate a fast-paced and dynamic work environment.
• Problem-solving - Address guest concerns and logistical challenges with confidence.
• Professionalism - Represent the College in all interactions, both on and off duty.
• Time management and Multitasking - Balance multiple responsibilities efficiently. Work Expectations
Employment Dates: May 21 - August 13, 2025
Training (Mandatory): May 21-23 and May 27-31, 2025
Hours: Up to 40 hours per week, including nights, weekends, and holidays
Live-in Requirement: GSAs reside in assigned campus housing and work scheduled on-call shifts to assist guests.
About Our Summer Lodging Operations
The Office of Conferences and Events manages summer lodging for camp and conference guests, ensuring comfortable, safe, and convenient accommodations in 16 residence halls and one apartment building. This self-funded auxiliary program plays a key role in generating revenue for the College while fostering a vibrant summer community.
Your Role as a Campus Leader
GSAs serve as student leaders and frontline representatives of Lewis & Clark College. As part of this role, GSAs are expected to:
• Ensure guest safety and hospitality by providing high-quality service.
• Uphold College policies and create a respectful, inclusive, and professional environment.
• Support the College's commitment to diversity, equity, and inclusion.
• Serve as an ambassador for Lewis & Clark College , maintaining professionalism on and off duty. This 13-week, full-time position is an excellent opportunity to build leadership skills, gain valuable industry experience, and contribute to a welcoming summer experience for visitors to Lewis & Clark College.
Position Duties
GSAs play a critical role in hospitality and lodging operations at Lewis & Clark College. This position provides hands-on experience in customer service, event logistics, and facilities management while ensuring a positive experience for 1,000+ summer guests.
Before Camp & Conference Groups Arrive
Guest Room and Building Preparations
• Set up guest rooms by distributing linens, making beds, and arranging lounge spaces.
• Assist custodial staff with cleaning tasks (sweeping, mopping, vacuuming, wiping surfaces, emptying trash, sorting recycling, and collecting laundry).
• Conduct physical inspections of residence halls to ensure cleanliness and report damages.
• Report maintenance issues to Facilities Services. Lodging Access Management
• Prepare and distribute guest room keys and access cards for over 1,000 guests.
• Ensure accurate key inventory throughout summer operations.
• Greet groups at check-in, distribute keys, and provide campus information.
• Collect keys and access cards at check-out and document any missing items. Clerical and Inventory Management
• Maintain accurate records and inventory counts for keys, linens, and room conditions.
• Enter data into AkitaBox work order system, Google Sheets, and Workday.
• Ensure confidentiality of records per FERPA (Family Educational Rights and Privacy Act). Teamwork and Staff Development
• Attend mandatory training sessions to prepare for summer operations.
• Develop strong working relationships with camp/conference managers, Facilities staff, and fellow GSAs.
• Collaborate effectively to ensure smooth lodging and event logistics. When Groups Are on Campus
Customer Service
• Provide outstanding customer service to guests and campus residents.
• Respond to guest requests and concerns professionally and promptly.
• Work check-in/check-out desk shifts, ensuring an organized and welcoming space.
• Serve as a campus resource, answering questions about Lewis & Clark, Portland, and local attractions.
• Maintain a friendly, professional demeanor with guests, staff, and clients. Dining Hall Assistance
• Assist Bon Appétit dining staff by wiping tables, clearing dishes, and maintaining cleanliness.
• Ensure guests follow courteous and safe dining practices. Camp and Conference Logistics
• Assist with group arrivals and departures, ensuring a smooth check-in/check-out process.
• Post wayfinding signage to help guests navigate campus.
• Keep accurate records of keys, damages, and occupancy for emergency response and billing.
• Take initiative to identify and solve logistical challenges. Safety and Security
• Work on-call shifts, responding to guest needs and incidents. (On-call shifts are scheduled seven days a week, covering both daytime and evening hours.)
• Monitor guest activities in residence halls to ensure safety and compliance with campus policies.
• Follow emergency response protocols, assisting guests and staff during campus emergencies.
• Report and document guest conduct issues, injuries, or safety concerns to appropriate staff:
• Camp/conference program leader
• Area Director on-duty
• Campus Safety
• Camp and Conference Guest Services Management After Camp and Conference Groups Depart
Lodging Facilities Close-out
• Conduct final inspections of residence halls, noting damages or maintenance needs.
• Collect and send linens for laundering.
• Ensure all guest room keys and access cards are accounted for.
• Maintain accurate records of lost keys and facility damages for billing. Additional Responsibilities
• Performs other duties as assigned Minimum Qualifications
Availability and Scheduling
• Must be available to work Wednesday, May 21 - Wednesday, August 13, 2025
• Shifts include weekdays, weekends, and College holidays including:
• Juneteenth (6/19/25)
• Independence Day (7/4/25)
• Must be available for early morning, evening, and emergency unscheduled shifts
• Live-in position: GSAs are required to reside on campus in staff housing (details below) Eligibility and Required Skills
• Must be a current Lewis & Clark College student in good academic and conduct standing
• Customer service mindset - friendly, welcoming, and guest-oriented
• Strong work ethic - ability to work independently and problem-solve in real time
• Self-starter - demonstrated initiative and ability to work without direct supervision
• Attention to detail - strong follow-through, organizational skills, and accuracy
• Professionalism - ability to maintain a respectful and inclusive environment
• Ability to work efficiently - work quickly and accurately under pressure
• Communication and teamwork - strong interpersonal and collaboration skills
• T echnology skills - proficiency in:
• Google Drive, Google Docs, and Google Sheets
• Basic PC operations (data entry, document management, email communication) Background Check Requirement
• This position requires access to guest rooms and residential areas occupied by adults and minors (under 18).
• Successful completion of a criminal history check is required prior to employment. Physical Requirements
GSA must be able to:
• Move efficiently across campus, including climbing multiple flights of stairs and walking long distances daily
• Work in warm summer conditions while preparing guest rooms and buildings
• Lift and carry bags of linens, packages, and supplies (up to 40 lbs) up and down stairs
• Sit for extended periods while completing administrative tasks
• Use a computer and smartphone for typing, data entry, and communication
• . click apply for full job details
Date Posted: 26 March 2025
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