Guest Services Agent

As a Guest Services Associate, you'll be the friendly face that welcomes guests and ensures they have a seamless and enjoyable stay. From check-ins and check-outs to handling inquiries and special requests, you'll play a key role in creating memorable guest experiences. This position requires strong communication skills, a positive attitude, and the ability to multitask in a fast-paced hospitality environment. If you love working with people and thrive on providing excellent customer service, this role is for you. Responsibilities: What You'll Do:
• Welcome guests with a warm smile and assist with check-ins, check-outs, and reservations.
• Provide top-notch customer service, ensuring every guest feels valued and cared for.
• Handle inquiries, special requests, and problem-solving with a positive, can-do attitude.
• Answer calls, manage emails, and keep things running smoothly at the front desk.
• Stay informed about hotel amenities, local attractions, and emergency procedures. What We're Looking For:
• A team player who loves working with people and making their day better.
• Someone who can multitask, stay organized, and handle busy moments with ease.
• Strong communication skills and a passion for customer service.
• Flexibility to work weekends and holidays when needed. Why Join Us?
• Be part of a supportive, fun, and professional team.
• Work in a fast-paced environment where every day is different.
• Make a real impact on guest experiences and create memorable stays. If you're excited about hospitality and love making people feel welcome, we'd love to hear from you. Qualifications: To be successful in this role, you should have:
• Customer Service Skills - A friendly, welcoming attitude and a passion for providing excellent guest experiences.
• Communication Skills - Strong verbal and written communication skills to interact with guests and team members professionally.
• Problem-Solving Ability - Quick thinking and a proactive approach to resolving guest issues and concerns.
• Attention to Detail - Accuracy in handling reservations, payments, and guest requests.
• Multitasking & Time Management - The ability to handle multiple tasks efficiently in a fast-paced environment.
• Team Player Mentality - Willingness to collaborate with colleagues and support hotel operations.
• Basic Computer Skills - Comfort using hotel management software, email, and phone systems.
• Flexibility - Availability to work various shifts, including weekends, holidays, and evenings as needed. Preferred but not required:
• Previous experience in hospitality or customer service.
• Knowledge of local attractions and hotel services. Compensation: $18 hourly

• What You'll Do:
• Welcome guests with a warm smile and assist with check-ins, check-outs, and reservations.
• Provide top-notch customer service, ensuring every guest feels valued and cared for.
• Handle inquiries, special requests, and problem-solving with a positive, can-do attitude.
• Answer calls, manage emails, and keep things running smoothly at the front desk.
• Stay informed about hotel amenities, local attractions, and emergency procedures.What We're Looking For:
• A team player who loves working with people and making their day better.
• Someone who can multitask, stay organized, and handle busy moments with ease.
• Strong communication skills and a passion for customer service.
• Flexibility to work weekends and holidays when needed.Why Join Us?
• Be part of a supportive, fun, and professional team.
• Work in a fast-paced environment where every day is different.
• Make a real impact on guest experiences and create memorable stays.If you're excited about hospitality and love making people feel welcome, we'd love to hear from you.