Guest Services Agent - Polynesian Hotel Job Description - Guest Services agents welcome all guests upon their arrival with a smiling face and friendly attitude. Guest Services is often the first point of contact for guests; giving the agent responsibility of a first impression. Some of the daily duties include, but not limited to; checking in and out, issuing room keys/cards, keeping records of guest accounts, processing payments, and making edits to guests reservations.
Job responsibilities - - Check guests in and out of hotel
- Issue guest keys appropriately
- Communicate with other departments to meet guest requests
- Accommodate guests scheduled stay as needed
- Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs
- Resolve quest concern; assist in all inquiries relating to hotel amenities and services
Guest Services Agent Requirements - • Available to work a flexible schedule 1st or 2nd shifts, including weekends andholidays
• Previous experience is preferred but not required
• Strong verbal and written communication skills as well aspositive body language
Qualifying team members may enjoy the following benefits - • WeeklyPay
• Medicalinsurance
• Vision,Dental, Disability, Life, and Accident insurance
• PaidVacation
• Bereavementleave
• 401K/ 401 K Matching
Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations.