About the Role: As a Guest Services Agent at Canopy by Hilton Boston, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay. Your primary responsibility will be to manage guest check-ins and check-outs efficiently while addressing any inquiries or concerns they may have. You will play a crucial role in creating memorable experiences by providing personalized recommendations and assistance, thereby enhancing guest satisfaction. Additionally, you will collaborate with various departments to ensure seamless operations and uphold the hotel's standards of excellence. Ultimately, your efforts will contribute to the overall success of the hotel by fostering a positive atmosphere that encourages repeat visits and positive reviews.
Minimum Qualifications: - High school diploma or equivalent.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Strong verbal and written communication skills.
Preferred Qualifications: - Experience with hotel management software or property management systems.
- Multilingual abilities to assist a diverse range of guests.
- Certification in hospitality or customer service training.
Responsibilities: - Greet and welcome guests upon arrival, ensuring a smooth check-in process.
- Handle guest inquiries, requests, and complaints in a professional and timely manner.
- Manage reservations and maintain accurate records of guest information.
- Schedule consists of 5 - 8-hour shifts. Weekends & Holidays are required.
- Shifts will vary between 7am, 10am, & 3pm start times.
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
Skills: The required skills for this role include strong communication and interpersonal abilities, which are essential for effectively interacting with guests and addressing their needs. Problem-solving skills will be utilized daily to resolve guest issues and ensure their satisfaction. Attention to detail is crucial when managing reservations and maintaining accurate guest records. Preferred skills, such as familiarity with hotel management software, will enhance your efficiency in handling check-ins and check-outs. Additionally, multilingual abilities can significantly improve guest interactions, making their experience more enjoyable and personalized.
Our DNA is EPICEnthusiastic Positive Intuitive Caring Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.