Our client is seeking a Guest Service Specialist to join their team in NYC. The Employee & Workplace Experience (EWX) team focuses on the places and programs that define and drive the company culture, which sets us apart from other companies. We accomplish this by influencing the way employees connect, collaborate, and celebrate at the company. Whether it be how we recognize employees, how employees choose to work, or how you stay connected to your team, the EWX team is focused on developing a best-in-class experience for our employees and teams. The Workplace Experience team drives global connection and inclusion throughout the employee lifecycle. We create and support inspiring, safe, and efficient environments, enabling employees to perform their best work. As the Guest Services Specialist you will be responsible for providing a first in class office reception experience, creating an inviting environment for employees, guests and vendors. This role will be based in the New York City office.
- Start date May 5 th
- Pay rate: $26.50
- Min one year contract
- On site 5 days a week in New York City
Responsibilities: - Managing In-Office Experience: Oversee reception and visitor check-in, serving as the primary point of contact for employees and visitors, ensuring a great first impression with a warm and welcoming atmosphere. Provide access assistance, working in tandem with onsite physical Security. Develop a working relationship with employees and vendors to satisfy complex needs of various stakeholders.
- Office Reception Look & Feel : Monitor the space to be sure it remains clean, neat and tidy and free of unnecessary clutter. Report all janitorial and maintenance needs, including spills, paint touchup requirements, equipment malfunctions, etc.
- Employee Experience & Support Services : Monitor and respond to tickets, emails, Slacks, and calls, routing requests appropriately. Assist with or manage special projects as needed, contribute ideas to enhance team productivity, efficiency, and service quality, and ensure the accuracy, production, and retention of key program materials. Provide administrative support for the Workplace Experience team as directed, including purchasing, organization and management of swag and supplies, and meeting coordination.
- Office Operations Assistance: Maintain constant communication with the Workplace Experience team for issues such as supply ordering and COI coordination. Coordinate mail operations including possible collection, scanning, uploading and shipment creation.
- Swag Store Operations : Manage the onsite swag store; track inventory, assist with processing orders, train other EWX team members on the operation of the POS. Troubleshooting any issues and onboarding guests and employees, if needed, to the Wallet product.
Qualifications: - Minimum 1 year of related experience in Hospitality, Reception and/or Workplace work required.
- Excellent customer service skills with a pleasant and calm demeanor.
- Ability to be in-office daily.
- Previous experience with event assistance.
- Ability to work in a flexible, positive, and team-oriented work environment, while being open to change and with a mindset to initiate and embrace process improvement.
- Excellent organizational and multitasking skills.
- Self-starter; handles self with minimal supervision and is proactive.
- Excellent communication skills (verbal and written). Substantial knowledge and experience using Google suite and Slack.
- College degree preferred.
If you meet the required qualifications and are interested in this role, please apply today.
The Solomon Page Distinction Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.
About Solomon Page Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: and connect with us on Facebook , and LinkedIn .
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