Description Guest Service Representative - The Great Texas Oil Change
Now is the time to join our team. The Great Texas Oil Change is looking for a positive and professional Guest Service Representative, a friendly face that can assist customers by welcoming incoming customers when they arrive, as well as handle cashiering transactions after services are performed. The Guest Service Representative plays a key role in ensuring customer satisfaction as the dealership's first-line customer relations.
Roles and Responsibilities:
- Greet each customer in a prompt, courteous manner 100% of the time?
- Cashier transactions for maintenance guests at the dealership?
- Answer all incoming telephone calls according to company policies and with exceptional telephone etiquette?
- Ensure all invoice totals and receipts are accurate from the technician?
- Monitor the cash flow of daily operational exchanges?
- Provide the customer with the proper charges?
- Collect the total retail charges from customer?
- Provide the proper change and receipts to the customer?
- Take the initiative to exceed customer satisfaction, even if it requires overcoming obstacles?
- Present self as positive, customer friendly, and approachable for problem solving?
- Education and/or Experience
- High School Diploma or the equivalent?
- Excellent oral and written communication skills?
- Top-notch client relationship skills
Schedule: Monday-Saturday, 7:30am-6:00pm
Skills & Requirements:
- High school diploma or GED
- Valid driver license and acceptable driving record
- Background and drug screening