Guest Service Representative

Join our team, a 2025 USA Today Top Workplace Winner.

Now hiring a Guest Service Representative at the Moxy Madison Downtown.

Why You'll Love Working with Us At Moxy Madison Downtown, we do things a little differently. We're bold, spirited, and all about creating an unforgettable guest experience-with a twist. Here, check-in happens at the bar, conversations are lively, and no two days are the same. If you're looking for a place that blends hospitality with fun, personality, and energy, you've found it.The Moxy Madison Downtown is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success.

Achievements for NCG Hospitality and our portfolio of properties include:

USA Today Top Workplace Winner 2025

WI State Journal Top Workplace 2025

Madison Magazine Best Places to Work 2025

Starting wage for this position is $16.00 per hour, but final wage will be based on experience

Job Summary: We're on the hunt for an enthusiastic Guest Service Representative (a.k.a. Front Desk Agent, Moxy-style) to join our team. You'll be the first face our guests see-and the one they'll remember. Whether you're welcoming them with a cocktail at check-in, sharing local tips, or helping them with their stay, you'll be at the heart of the Moxy experience.

What You'll Do:

Welcome and check-in guests at the bar with style and personality

Provide exceptional guest service with a friendly, can-do attitude

Assist with reservations, room assignments, and guest inquiries

Promote hotel features, local attractions, and food & beverage offerings

Handle guest issues efficiently and with a positive approach

Support other departments as needed-this is a team sport.

Option to cross-train as a bartender (Yes, you read that right.)

Who You Are:

Outgoing, personable, and full of energy

Love engaging with people from all walks of life

Thrive in fast-paced, ever-changing environments

Organized, dependable, and able to multitask

Hospitality experience a plus-but not required

Bartending experience or interest in learning is a bonus

Flexible availability, including nights, weekends, and holidays

Why Join Us:

Fun, vibrant work culture-seriously, it's not your typical hotel gig

Growth opportunities, including the chance to move into full-time

Cross-training in bartending and other areas of the hotel

Hotel discounts and perks

Be part of a team that values personality just as much as professionalism

Ready to join the party and bring the Moxy spirit to life? Apply now and show us what you've got.

Who is NCG Hospitality ? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

NCG Hospitality is an Equal Opportunity Employer.