Guest Service Representative

• Possess a strong sense of teamwork.
• Ability to follow instructions.
• Has integrity.
• Takes initiative.
• Fits the brand culture.
• Works well under pressure.
• Outgoing and friendly personality.
• Attention to detail.
• Multi-tasking ability.
• Strong sales ability.
• Strong sense of urgency.
• Genuine care for others' needs. Responsibilities (Including, but not limited to )
• Abide by all NBC policies and procedures.
• Uphold the NBC image and brand.
• Assist other departments when necessary.
• Introduce walk-in guests to the bakery and products using a Guest Tour.
• Suggest creative solutions to guests with walk-in orders.
• Suggest the purchase of add-ons and retail to make the product a complete experience.
• Assist phone-in guests with their orders.
• Give cake presentations while performing quality control tests.
• Operate and balance the POS with accuracy and efficiency.
• Collect email addresses from guests.
• Keep samples available during operating hours.
• Have current and complete knowledge of current prices, products and promotions.
• Keep retail area clean, swept and neatly merchandised throughout the day.
• Dust all retail surfaces at least twice per week, including counter tops and POS stations.
• Carry out the duties the crafter assigns from time to time.
• Track inventory and commissionable sales.