Guest Service Representative 1st and 2nd Shift

We are looking for a customer-focused Guest Service Representative/1st and 2nd Shift to join our team. You are the face of our hotel and provide the first impression the guest receives. As the Guest Service Representative, you will assist customers with checking in and out, handle front desk operations, and a variety of other guest interactions.

The ideal candidate takes pride in the look and feel of the front desk and lobby areas and can quickly build rapport with guests. If you are a "people person" with a passion for providing exceptional customer service, we want to meet you.

Responsibilities

Greet every guest with a smile

Assist guests with the registration process

Answer phone calls and take messages accurately

Anticipate the needs of guests and build rapport

Respond to guest concerns and resolve them appropriately, escalating to management when necessary

Maintain accurate records of registration and payment information

Ensure compliance with health and quality standards

Qualifications

High School Diploma/GED required

Familiarity with hospitality industry standards preferred

Knowledge of front desk operations and procedures preferred

Proficient in English; knowledge of other languages is a plus

Ability to use tact and understanding when dealing with a variety of customer service issues, including stressful and highly emotional situations

Ability to demonstrate genuine care for customers and employees

Ability to work in a fast-paced environment