At XWELL Health, Wellness, Beauty, indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests.
As a Guest Service Associate at XWELL Health, Wellness, Beauty, you would play a pivotal role in delivering top-notch customer service, building lasting relationships with our guests, and contributing to the success of our center. In return, we offer competitive compensation, opportunities for professional development, and a supportive team environment.
We're actively seeking individuals to join our team of courteous, skilled, and driven professionals. Applicants should thrive in a dynamic, fast-paced setting and commit to a minimum of 30 hours per week.
This role will report to the Spa Manager, providing ample opportunities for growth and development within our organization.
Responsibilities:Operational Duties: - Educate guests about current in-center promotions.
- Cultivate and maintain professional relationships with guests.
- Ensure the wax suite is consistently clean and sanitized.
- Encourage guest retention by pre-booking appointments.
- Boost appointment bookings through guest referrals.
- Meet and exceed both individual and center goals.
- Adhere to the assigned schedule provided during the application process.
- Arrange coverage when requesting time off to ensure no conflicting guest bookings.
- Manage the reservation book to maximize efficiency and accommodate guest requests.
- Arrive punctually to work, dressed appropriately with nametag displayed.
- Craft memorable guest experiences using XWELL terminology and tailored scripts.
- Fulfill any other duties as assigned.
Team Collaboration - Collaborate with management and other staff to create a cohesive and positive work environment.
- Participate in team meetings and training sessions to enhance skills and stay informed.
Compliance: - Adhere to all regulations and polices related to XWELL operations.
- Maintain confidentiality regarding participants' information.
- Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
- Follow XWELL policies and procedures related to health and safety.
Facility Maintenance: - Ensure the cleanliness and orderliness of the XWELL.
- Report any maintenance issues to the appropriate personnel.
Required Qualifications: - Exceptional interpersonal and communication skills, facilitating collaborative work with diverse teams.
Preferred Qualifications: - Strong Attention to Detail and a Passion for Providing Exceptional Customer Service.?
- Ability to Work in a fast-paced Environment.?
Core Competencies - Communication
- Results Driven
- Customer Focus
- Teamwork
Benefits: - Competitive Salary
- Medical Dental, Vision, voluntary insurance plans
- 401K with Corporate Match
- Generous PTO Plan
- Tuition Reimbursement
If you are ready to take the next step in your career and join a dynamic team dedicated to excellence, we would love to hear from you. Please send your resume to
We look forward to hearing from you.
Full-time positions only.