Guest Service Agent

Benefits:

Flexible schedule

Free food & snacks

Free uniforms

Paid time off

Training & development

Health insurance

Guest Service Agent

We are seeking a friendly and efficient Guest Service Agent to provide excellent service during check-in, throughout guests' stays, and at checkout while maximizing room revenue and occupancy. This role includes working the Night Audit shift from 11 PM to 7 AM as needed.

Qualifications:

High School diploma or equivalent required; college coursework or hotel experience preferred.

Computer experience and strong communication skills are essential.

PMS (Property Management System) experience is a plus.

Ability to multitask and maintain a friendly, professional demeanor at all times.

Must be able to lift up to 15 lbs and stand during the entire shift.

Key Responsibilities:

Greet and assist guests, ensuring a positive experience.

Handle check-ins, checkouts, and inquiries about hotel services.

Manage reservations, rate quoting, and follow cash handling policies.

Complete shift checklist, balancing paperwork and ensuring accuracy.

Be knowledgeable about hotel services, promotions, and emergency procedures.

Maintain cleanliness and organization at the Front Desk.

Additional Requirements:

Must be able to work the Night Audit shift from 11 PM to 7 AM ( If needed )

Must be able to handle cash and credit card transactions.

Strong problem-solving skills and ability to anticipate guest needs.

Apply now to join our team at Northport Hotel.