Guest Service Agent

About the job Guest Service Agent

Do you love crafting experiences and memorable moments for every guest? We do. Maxwell Mansion has an exciting opportunity to join our Guest Services team. Come work at the exciting and historic Lake Geneva Maxwell Mansion & Boutique Hotel. Join our team of talented staff and be a part of the most unique and exciting location in Lake Geneva. We are a 28-room upscale boutique hotel with two incredible and distinctive bars and lounges. This role is responsible for cultivating the end-to-end guest experience so that they write 5-star reviews and all their friends want to come to Maxwell.

We are looking for a hardworking team member to work 3-5 days a week between the hours of 7am and 11pm; at times, overnight hours might be available. This is a year-round job and is not seasonal. In this role, you will be responsible for various key tasks throughout the property, including but not limited to

Ensuring guests rooms are ready for arrival

Creating and delivering amenity packages

Answering phones, booking reservations

Assisting guests with arrival/departure

Ensuring the grounds and Mansion are constantly shining,

Open/close our outdoor pool on your own after training. This includes water testing, cleaning, and covering/securing the pool.

Willing to assist anywhere as needed on the property.

Providing transportation in our vintage electric buggy.

Must work nights and weekends, be able to lift more than 50 lbs, constantly be on your feet, able to move patio furniture on your own as needed, sit for periods at a desk, be a self-starter, able to work alone, and be a step ahead of your managers and guests needs. This position requires you to have a valid US drivers license, and you must have or will be able to obtain your beverage operators license from the City of Lake Geneva. If you do not have your operators license, we will reimburse the cost of the operators license from the City once your license is issued. Previous hospitality experience working at guest services/front desk is preferred.

We offer a competitive benefits package that includes health insurance (if you average over 30 hours per week), PTO, and team member discounts. Full-time team members and their families are offered medical, dental, and vision insurance, of which we contribute a percentage towards the cost of the team members portion of insurance. Our paid time off (PTO) program is for full and part-time year-round team members, where you earn paid time off for every hour you work, starting on your first day. Team members also receive team member and family discounts at Adventure Hospitality locations and partner hotels through Stash Hotel Rewards.