Guest Service Agent

Description

Join Our Team and Make a Sustainable Impact.

At Legacy Vacation Resorts, our core values are people-centric, forward-acting, experience-focused, and environmentally-driven. Join us to:

• Foster meaningful connections in a supportive environment where the person is the core of every decision.
• Drive innovation and shape the future of hospitality by daring to take risks and embracing change.
• Create unforgettable moments for guests and personal growth for our team by delivering great experiences to all.
• Lead in sustainable practices and maximizing our actions to minimize our impact on the environment.

Join us and be part of a Team dedicated to exceptional hospitality and environmental stewardship.

Apply now and help us create a brighter, greener future.

POSITION SUMMARY:

The Guest Service Agent provides outstanding guest service to all who come to the Front Desk, creates a memorable vacation experience

Essential Functions:

• Timely and accurate check-in/check-out guests
• Provide courteous, professional guest service, and resolution of all guest inquires
• Understand and practice all of Legacy Vacation Resorts Front Office Standards Manual and effectively perform, "The Six Principles" of the front office
• Provides information on the resort, amenities, activities, local area attractions, events, and directions, etc.
• Answers all incoming calls following the phone etiquette on the Front Office Standards Manual
• Learn resort software and be able to post transactions in RCC as necessary
• Accurately complete all Front Office reports and documentation required i.e. MOD report, welcome calls
• Complete cash and credit card transactions accurately and efficiently
• Communicates accurate information of room moves, status in the systems and to departments affected
• Constant communication with the Housekeeping department for room status updates
• Reconciliation of the assigned cash bank during shift
• Responsible for upkeep of all areas in the front lobby accessible or viewed by guests i.e. refreshment area, collateral
• Complete various additional tasks and assignments as needed

Requirements

SKILLS & ABILITIES

Education: High School Graduate or General Education Degree (GED)

Experience: Previous customer service or hospitality experience

Computer Skills: Must have knowledge of Microsoft Office

Other Requirements: Must have a flexible schedule as schedules are determined based on the needs of the business

Benefits: Dental, Vision, and Life offered