About Modern Midstay Modern Midstay is a real estate hospitality business that acquires, renovates, furnishes, and manages charming apartments in Denver's best neighborhoods. With 55 units, we're the largest owner-operator of mid-term (1-12 month) furnished rentals (aka MTRs as opposed to STRs) in Denver. Our typical guests are travel nurses, people moving to/from Denver, remote workers, and students.
Since 2021, we've raised $8M in equity and acquired nearly $20M in real estate. Our goal is to scale our team and systems for our own portfolio and third party clients. In the coming year, we're aiming to double the portfolio by expanding in Denver, Crested Butte (STR only), and our next MTR market.
Check us out at our links below.
Why This Role? We're building the first vertically integrated MTR platform and are hiring an ambitious teammate to architect and manage Guest Sales & Support. It's a great opportunity to get in at the ground floor of a small, but mighty real estate company and build/own a best in class sales and support capability.
What You'll Do- Set, track, and hit booking performance targets to hit our $2M rent revenue goal for 2025
- Respond quickly and efficiently to guest inquiries. Problem solve to find the best units based on guest preferences and our availability and profitability targets
- Work the pipeline, keep our CRM up to date and manage leases and payments
- Jump on booking leads and guest issues on nights and weekends
- Serve as point of contact for guest during stay and resolve any issues that arise
- Own the guest experience from start to finish
- Collaborate with Operations/contractors to resolve guest issues quickly and efficiently
- Track guest issues in our task management system
- Manage pricing, listings, and reviews
- Analyze and report on KPI (pricing, occupancy, length of stay, issue resolution, etc)
- Establish new B2B lead gen partnerships with hospitals, corporate housing agencies, etc
- Develop new processes/tools to operate more efficiently at scale. Leverage automation and AI when it makes sense. Create a learning machine by incorporating learnings at each turn
- Partner with CEO to acquire new third party clients, enter new markets, and grow the team
What makes you a great fit- 3+ years in sales and support. The ideal candidate will have been a part of building a sales and/or support function from ground up
- Love for travel, hospitality, real estate, and design
- High EQ with excellent sales, negotiation, writing, and communication skills
- Curious self-starter, problem solver, and quick learner
- Highly organized, analytical, systems thinker. Sweat the details and always look for ways to simplify/improve process and tools to improve guest experience and business operations
- Highly proficient in leveraging tech tools (CRM, PMS, task management, Slack, gSuite, etc)
Compensation (May be adjusted based on experience): $70,000 base plus quarterly performance bonus (up to $20,000 per year) based on team and individual performance.
Location: In our office in Wash Park for the first 3 months then flexible (office, home, in the field). Living in Denver is important for easy access to our properties and office.
Hiring Manager:Ben Sowers, Owner