Guest Relations Specialist

Bonita Springs, Florida

Hyatt Vacation Ownership
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Are you looking for a place where meaningful moments are made together?


We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.


Where great benefits lead to a life fulfilled.

  • Competitive Pay

  • Medical/Dental/Vision/401K opportunities

  • Travel discounts

  • Credit Union Membership

  • Tuition Reimbursement

  • Professional Counseling & Family Support

  • Growth and Development Opportunities

Benefit eligibility will vary by position


As a Coordinator Customer Relations, a typical day will include:

  • Communicates with preview tour customer via telephone before their scheduled arrival and tour date.

  • You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.

  • Provides detailed information about property amenities.

  • Engages customers in conversation regarding their stay, property services, and area attractions/offerings.

  • Identifies special customer needs and arranges to have those needs fulfilled upon customer arrival.

  • Addresses customers' service needs in a professional, positive, and timely manner.


Guest Experience and Company Standards

  • Welcome and greet guests and anticipate and address their needs.

  • Interact with colleagues and guests professionally and promptly.

  • Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.

  • Always follow company policies and safety procedures.


To Become a Coordinator Customer Relations:

  • Available to work a flexible schedule to include weekends and holidays.

  • Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

  • Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance.

  • Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.



Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Date Posted: 13 March 2025
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