Job Description
Taking care of the little things and the big things is what we do to engage the heart and create lifelong memories for our guests and colleagues. As a
Guest Relations Manager , you will be responsible for ensuring the highest level of guest service and ensuring that standards are maintained for all positions within the Front Office. This position also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed.
Salary Range: $76,000 - $80,000
What you will be doing: - Manage Front Desk while on duty to ensure a smooth operation and the highest level of guest satisfaction
- Coverage of overnight shifts and duties as assigned
- Review arrival and VIPs to ensure all special requirements are met or exceeded
- Proactively seeks feedback on guest satisfaction and resolves problems in accordance with our company mission and philosophy of colleague empowerment
- Development, implement and maintain Guest Service standards
- Supports the Royal Service, Concierge, and Guest Services departments in the absence of department head
- Liaise with other departments to ensure the smooth management of operations, maintaining a close relationship with Housekeeping, Guest Services, and Villa Manager to facilitate an exceptional arrival and departure experience
Qualifications: Qualifications
Your experience and skills include: - Two years supervisory/management experience in Front Office operations
- Cash/float handling experience
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system
- Proven ability to build and maintain good relationships with all stakeholders
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance
- Valid Driver's License
- Clean Driver's Abstract
- Maui County Liquor Card
Additional Information
All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.
Visa Requirements: Applicants must be legally eligible to work the United States
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Join our 'ohana today : Visit our website to learn more about living and working for Fairmont Hawai'i.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
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