Job Description
First impressions are everything. Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our Guests and assist them throughout the day, you will be empowered to deliver on our mission of "Turning moments into memories for our guests".
Compensation: $29.51 - $39.35 per hour
Summary of Responsibilities: Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
- Consistently offer professional, friendly and engaging service
- Greet, check in and settle guest accounts while ensuring all service standards are followed
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- Complete Night Audit duties as assigned.
Qualifications: Qualifications
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous customer related experience an asset
- Previous PMS experience an asset
- Computer literate in Microsoft Window applications an asset
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Hospitality Diploma is an asset
- Must be flexible in terms of working hours
- Must have the ability to handle cash effectively and accurately
Additional Information
Physical Aspects of Position: Physical aspects of the position include but are not limited to the following:
- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting
- Occasional ascending or descending ladders, stairs and ramps
All your information will be kept confidential according to EEO guidelines.
Visa Requirements: Must be legally authorized to work in the United States.